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Self service in the necessity of present era | Know why?

Posted On: January 6, 2020

Self Service is something that allows providing online support to […]

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Streamline your organizational communication with AI Backed Knowledge Management

Posted On: January 4, 2020

In the past 15 years of our experience, we have […]

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Why omnichannel customer service has to be the top priority for decision-makers

Posted On: December 30, 2019

We agree with the fact that customer support is no […]

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Enable self-service to reduce support cost and digitize operations

Posted On: October 9, 2019

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Today, as industries are more bend towards technology-driven functioning, self-service […]

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FCR: A vital customer service metric for valuable business outcomes

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Customer Support is not just limited to operations now but […]

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Decision Tree: Interactive partner on CX tour

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Travel or a long holiday tour sounds so fun & […]

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Customer Experience Management: Develop everlasting impact in CX

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Latest technologies, new trends and too much information, but do […]

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Improve customer support efficiency with quick-witted methods

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Why is it impotant for businesses to improve customer support? […]

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Omnichannel customer experience: Empowering Experience Across Touch Points

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Personalized services always make customers feel special. When a customer […]

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Interactive Decision Trees: Creating assisted pathways to solutions

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Demonstrating the fact that information could not be regained if […]

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Can Knowledge Management and CRM work together?

Posted On: October 8, 2019

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The first interaction or appearance and even the initial stage […]

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4 reasons why your agent experience is bad

Posted On: September 24, 2019

Training, knowledgeable resources, and tools are critical for agents to […]

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