Knowmax Blogs

Enable self-service to reduce support cost and digitize operations

Posted On: October 9, 2019

Today, as industries are more bend towards technology-driven functioning, self-service […]

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FCR: A vital customer service metric for valuable business outcomes

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Customer Support is not just limited to operations now but […]

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Decision Tree: Interactive partner on CX tour

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Travel or a long holiday tour sounds so fun & […]

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Customer Experience Management: Develop everlasting impact in CX

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Latest technologies, new trends and too much information, but do […]

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Improve customer support efficiency with quick-witted methods

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Why is it impotant for businesses to improve customer support? […]

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Omnichannel customer experience: Empowering Experience Across Touch Points

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Personalized services always make customers feel special. When a customer […]

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Interactive Decision Trees: Creating assisted pathways to solutions

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Demonstrating the fact that information could not be regained if […]

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Can Knowledge Management and CRM work together?

Posted On: October 8, 2019

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The first interaction or appearance and even the initial stage […]

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4 reasons why your agent experience is bad

Posted On: September 24, 2019

Training, knowledgeable resources, and tools are critical for agents to […]

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Why Knowledge management is equally important when choosing CRM

Posted On: September 19, 2019

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On a basic level, CRM refers to Customer Relationship Management […]

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How artificial intelligence can help startups for enhancing business efficiency

Posted On: September 18, 2019

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When we think of the term “Artificial Intelligence”, things that […]

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Get benefits delivered in ROI with Artificial Intelligence

Posted On: September 16, 2019

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“Predicting the future is not magic, it’s Artificial Intelligence” – […]

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