Knowmax Blogs
Enable self-service to reduce support cost and digitize operations
Posted On: October 9, 2019
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Today, as industries are more bend towards technology-driven functioning, self-service […]
FCR: A vital customer service metric for valuable business outcomes
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Customer Support is not just limited to operations now but […]
Decision Tree: Interactive partner on CX tour
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Travel or a long holiday tour sounds so fun & […]
Customer Experience Management: Develop everlasting impact in CX
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Latest technologies, new trends and too much information, but do […]
Improve customer support efficiency with quick-witted methods
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Why is it impotant for businesses to improve customer support? […]
Omnichannel customer experience: Empowering Experience Across Touch Points
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Personalized services always make customers feel special. When a customer […]
Interactive Decision Trees: Creating assisted pathways to solutions
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Demonstrating the fact that information could not be regained if […]
Can Knowledge Management and CRM work together?
Posted On: October 8, 2019
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The first interaction or appearance and even the initial stage […]
4 reasons why your agent experience is bad
Posted On: September 24, 2019
Training, knowledgeable resources, and tools are critical for agents to […]
Why Knowledge management is equally important when choosing CRM
Posted On: September 19, 2019
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On a basic level, CRM refers to Customer Relationship Management […]
How artificial intelligence can help startups for enhancing business efficiency
Posted On: September 18, 2019
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When we think of the term “Artificial Intelligence”, things that […]
Get benefits delivered in ROI with Artificial Intelligence
Posted On: September 16, 2019
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“Predicting the future is not magic, it’s Artificial Intelligence” – […]
