Knowmax decision trees at a glance

Customize Decision trees to match your brand identity

  • Create interactive UI with custom settings
  • Select themes & colors that resonate with your brand style

Improve knowledge access by attaching important files & URLs with user responses

  • Reduce response time by cross-linking questions & user responses
  • Improve knowledge access by attaching important files & URLs with user responses

Reduce response time by cross-linking questions & user responses

  • Link guidance steps (aka questions) with identical user responses for faster problem solving

Auto-traverse decision tree steps using API integrations

  • Auto-traverse any step of the decision tree to deliver faster & personalized solutions
  • Set parameters to fetch and vet relevant customer information from CRM
  • Customize decision tree information based on CRM data

Upload your content for approval and select distribution channels

  • Add a relevant title & keywords for your decision trees. Add multiple keywords to enhance content findability
  • Select existing category or create a new one to organize your content
  • Select departments and channels to share your content with

Analyze user engagement patterns with micro-segmented analytics

  • Gather employee feedback to improve content quality
  • Get visibility into the entire user journey with detailed reports
  • Optimize workflows by assessing the exact steps agents take and time spent on each step

Here’s why our customers love Knowmax decision trees  

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Reduced agent error

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Reduced time to deliver answers

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Less employee onboarding time

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Queries self served

Knowmax-customer-numbers


Eliminate repeat calls, get customer support right the first time

Guided workflows

Organize complex SOPs into guided workflows

Slash long handles times and ensure SOP adherence with guided workflows. With no-code decision trees, make content without any help from your tech team. Create & manage decision trees for any scenario hassle-free.

CRM integration

Easy CRM integration for personalized customer support

Context is like salt in food - basic yet crucial. With CRM integrations, get easy access to customer context and auto-traverse any step of the workflow easily. Eliminate repeat conversations and deliver personalized resolutions at scale.

Eliminate screen toggling for frictionless support

Eliminate screen toggling for frictionless support

Enable your agents to access all relevant knowledge through Knowmax’s chrome extension. With no limit to how many knowledge pieces agents can open, empower them to support multiple customers concurrently, with no friction or frustration.

Make relevant knowledge readily available everytime

Make relevant knowledge readily available everytime, everywhere

Provide instant, 24/7 customer support even if your agents are away. Integrate decision trees with chatbots, web chat, and in-app support for efficient contact deflection. With Knowmax’s omnichannel knowledge solution, stay sure of smooth handover from bot to agent.

Leverage actionable insights to shape your CX strategy

Leverage actionable insights to shape your CX strategy

Get insights on the most frequently used decision trees, time spent on each tree, and more with Knowmax’s in-built micro-segmented analytics. Analyze the steps agents take to reach resolutions and identify opportunities to build better content.

Make all your important knowledge available in one place

Make all your important knowledge available in one place

Minimize agent effort by interlinking content and adding important instructions to decision tree steps. Add relevant pictures, GIFs, videos, and URLs with your decision trees and empower agents to solve problems at one go to boost FCR rates.

Worried about content migration?

We’ve got you covered. Knowmax understands your knowledge ecosystem well to ensure your knowledge is preserved and transferred without any hassle. Here’s how we do it:

Content Audit

Content Audit

Knowmax coordinates with your team for a comprehensive audit of your existing knowledge, and identifies relevant content types to fit your knowledge adequately.

Migration

Migration

Our AI data migration engine speeds up the time to migrate content and minimises the manual effort and potential errors involved in the process.

Launch

Launch

We run regular quality checks to ensure your content is accurately migrated to Knowmax, and the platform is ready for launch fast and hassle-free.

Learn how a Fortune 500 enterprise achieves $60,000 cost savings with Knowmax’s AI content migration engine

Learn More

Here's why our customers trust us

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