Connect your knowledge base to CRMs, apps, websites, chatbots, and social media platforms to provide unified support and consistent answers everywhere.
Enable both agents and customers to find accurate answers instantly with AI search that works across chat, social media, emails, and more.
Deliver step-by-step visual guides, interactive decision trees, and videos that simplify complex processes and ensure fast resolutions on any channel
Reduce support volume by enabling customers to solve issues independently with FAQs, guides, and chatbots accessible through multiple channels.
Equip agents with a centralized dashboard to manage queries from all channels efficiently. Personalize their workspace to enhance productivity and responsiveness.
Create a single source of truth for all your support channels. Use Gen AI to easily create FAQs, support articles, visual how-to guides, and troubleshooting workflows, to ensure consistency across platforms.
Easily edit and share content across multiple channels in real time. Ensure every team member and channel has access to the latest information with an intuitive admin dashboard.
Translate content instantly into 15+ languages to support customers globally.
Push updates, policy changes, or announcements instantly across all channels to keep support teams and customers informed.
Leverage analytics to monitor customer behavior, failed searches, and content gaps across all touchpoints. Refine your omnichannel strategy based on actionable insights.
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
Ready APIs to integrate seamlessly with your in-house tools
