Decision Trees To Improve Customer Experience

Posted On: March 20, 2020

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“Whenever you see a successful business, someone once made a…..

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Boost First Call Resolution with Intuitive Knowledge Management

Posted On: March 9, 2020

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First call resolution (FCR) is a customer’s right & organisation’s…..

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Why Knowledge Management is at the Heart of Great Customer Experience?

Posted On: March 3, 2020

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Is there anyone who doesn’t think great customer experience isn’t…..

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How Knowledge Management is Making Employee Onboarding Simpler in 2020

Posted On: February 12, 2020

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When a new employee is hired, the first challenge is…..

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How can telcos improve customer experience in 2020?

Posted On: January 30, 2020

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Customer experience plays a vital role in any business entity……

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Boost Customer Service with Power-Packed Knowledge Management

Posted On: January 28, 2020

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How do you ensure the best customer service knowledge management…..

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Streamline your organizational communication with AI Backed Knowledge Management

Posted On: January 4, 2020

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In the past 15 years of our experience, we have…..

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Why omnichannel customer service has to be the top priority for decision-makers

Posted On: December 30, 2019

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We agree with the fact that customer support is no…..

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Omnichannel customer experience: Empowering Experience Across Touch Points

Posted On: October 9, 2019

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Personalized services always make customers feel special. When a customer…..

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Can Knowledge Management and CRM work together?

Posted On: October 8, 2019

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The first interaction or appearance and even the initial stage…..

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4 reasons why your agent experience is bad

Posted On: September 24, 2019

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Training, knowledgeable resources, and tools are critical for agents to…..

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Why Knowledge management is equally important when choosing CRM

Posted On: September 19, 2019

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On a basic level, CRM refers to Customer Relationship Management…..

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Case Studies

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