Posted On: March 20, 2020
Categories:
“Whenever you see a successful business, someone once made a…..
Posted On: March 9, 2020
Categories:
First call resolution (FCR) is a customer’s right & organisation’s…..
Posted On: March 3, 2020
Categories:
Is there anyone who doesn’t think great customer experience isn’t…..
Posted On: February 12, 2020
Categories:
When a new employee is hired, the first challenge is…..
Posted On: January 30, 2020
Categories:
Customer experience plays a vital role in any business entity……
Posted On: January 28, 2020
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How do you ensure the best customer service knowledge management…..
Posted On: January 4, 2020
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In the past 15 years of our experience, we have…..
Posted On: December 30, 2019
Categories:
We agree with the fact that customer support is no…..
Posted On: October 9, 2019
Categories:
Personalized services always make customers feel special. When a customer…..
Posted On: October 8, 2019
Categories:
The first interaction or appearance and even the initial stage…..
Posted On: September 24, 2019
Categories:
Training, knowledgeable resources, and tools are critical for agents to…..
Posted On: September 19, 2019
Categories:
On a basic level, CRM refers to Customer Relationship Management…..
20% improvement in call resolution delivery of a leading Fintech Startup
20%
Improvement in Call Resolution
100%
Tagging Compliance Achieved
35 Seconds
AHT Reduced
15% reduction in AHT for a leading online Food Delivery App through knowmax
15%
AHT Reduced
10%
C-Sat Increased
89% to 92%
CQ Score Enhanced in 3 Months
21% improvement in FCR with knowmax for leading telco
90%
Call Quality Achieved
21%
Improvement in FCR Accuracy
30.5 Million
Hits on our Platform
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