Posted On: March 9, 2020
First call resolution (FCR) is a customer’s right & organisation’s…..
Posted On: March 3, 2020
Is there anyone who doesn’t think great customer experience isn’t…..
Posted On: February 12, 2020
When a new employee is hired, the first challenge is…..
Posted On: January 30, 2020
Customer experience plays a vital role in any business entity……
Posted On: January 28, 2020
How do you ensure the best customer service knowledge management…..
Posted On: January 4, 2020
In the past 15 years of our experience, we have…..
Posted On: December 30, 2019
We agree with the fact that customer support is no…..
Posted On: October 9, 2019
Personalized services always make customers feel special. When a customer…..
Posted On: September 19, 2019
On a basic level, CRM refers to Customer Relationship Management…..