Posted On: May 25, 2020
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With a change in time, customer experience has become one…..
Posted On: May 22, 2020
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By the end of 2020, customer experience (CX) is expected…..
Posted On: May 20, 2020
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Call center is a department responsible for answering calls from…..
Posted On: May 12, 2020
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Leveraging on digital transformation, e-commerce made its way into significantly…..
Posted On: March 31, 2020
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Contact centers have been around since the 1960’s. And to…..
Posted On: March 20, 2020
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“Whenever you see a successful business, someone once made a…..
Posted On: March 9, 2020
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First call resolution (FCR) is a customer’s right & organisation’s…..
Posted On: March 3, 2020
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Is there anyone who doesn’t think great customer experience isn’t…..
Posted On: February 12, 2020
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When a new employee is hired, the first challenge is…..
Posted On: February 7, 2020
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Rumor has it that the concept for Uber was born one winter…..
Posted On: January 30, 2020
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Customer experience plays a vital role in any business entity……
Posted On: January 28, 2020
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How do you ensure the best customer service knowledge management…..
20% improvement in call resolution delivery of a leading Fintech Startup
20%
Improvement in Call Resolution
100%
Tagging Compliance Achieved
35 Seconds
AHT Reduced
15% reduction in AHT for a leading online Food Delivery App through knowmax
15%
AHT Reduced
10%
C-Sat Increased
89% to 92%
CQ Score Enhanced in 3 Months
21% improvement in FCR with knowmax for leading telco
90%
Call Quality Achieved
21%
Improvement in FCR Accuracy
30.5 Million
Hits on our Platform
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