Posted On: August 6, 2020
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In a survey conducted by NICE systems, 9 out of…..
Posted On: July 14, 2020
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After making a great hire, onboarding is a crucial step…..
Posted On: July 9, 2020
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“And Knowledge Management is a means, not an end”- Bill…..
Posted On: June 26, 2020
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‘Knowledge sharing is the sharing of knowledge available or created…..
Posted On: June 24, 2020
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Open sources of information where the users and access holders…..
Posted On: June 12, 2020
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Companies across industries are adopting a more customer-centric posture, resulting…..
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Knowledge is Power is a well-known old wise saying. But…..
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The world is changing rapidly these days. These changes can…..
Posted On: June 10, 2020
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Call centers are still perceived as cost centers, even though…..
Posted On: May 25, 2020
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With a change in time, customer experience has become one…..
Posted On: May 22, 2020
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By the end of 2020, customer experience (CX) is expected…..
Posted On: May 20, 2020
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Call center is a department responsible for answering calls from…..
20% improvement in call resolution delivery of a leading Fintech startup
20%
Improvement in Call Resolution
100%
Tagging Compliance Achieved
35 Seconds
AHT Reduced
15% reduction in AHT for a leading online Food Delivery app through Knowmax
15%
AHT Reduced
10%
C-Sat Increased
89% to 92%
CQ Score Enhanced in 3 Months
21% improvement in FCR with Knowmax for leading Telco
90%
Call Quality Achieved
21%
Improvement in FCR Accuracy
30.5 Million
Hits on our Platform
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