Juggling multiple tools to access agent scripts and valuable knowledge?
Time to bring all of it together into one easy-to-access platform. Now, agents can immediately access scripts, SOPs, products, and process information in the form of guided workflows.
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Leverage AI to create agent scripts within seconds instead of hours and validate them by keeping human-in-the-loop.
Design dynamic call flow scripts with the next best actions to guide agents toward accurate resolutions.
Translate, edit, expand and adjust the agent scripts with AI editor. Simplify the creation process for knowledge authors, enabling them to create more, faster.
Skip the long, complicated documents stored in Excel sheets, docs, PDFs, and CRM knowledge base — use decision trees and guided scripts to help agents reach accurate resolutions faster.
Whether it’s a quick query or a detailed question, let agents ask in their own words, and the AI will pinpoint the correct information in no time.
Access agent scripts and valuable CX knowledge directly with the browser extension. No more screen toggling – just sync and start.
Effortlessly disseminate essential knowledge by notifying agents of changes in real time. Deliver notifications through your internal messaging platforms or email to ensure everyone has instant access to the latest information.
Access detailed insights and identify FCR rates to see how each part of the script performs. Use these insights to drive process excellence and optimize scripts for better customer interactions.
Ready APIs to integrate seamlessly with your in-house tools
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
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