The all-in-one AI-powered toolkit for agent scripts and CX knowledge

Juggling multiple tools to access agent scripts and valuable knowledge?
Time to bring all of it together into one easy-to-access platform. Now, agents can immediately access scripts, SOPs, products, and process information in the form of guided workflows.

Equip agents with scripts and CX knowledge all in one place

Create

Create agent scripts faster with AI

Leverage AI to create agent scripts within seconds instead of hours and validate them by keeping human-in-the-loop.


Build call flow scripts with next best action workflows

Design dynamic call flow scripts with the next best actions to guide agents toward accurate resolutions.


Translate and tweak scripts on the fly

Translate, edit, expand and adjust the agent scripts with AI editor. Simplify the creation process for knowledge authors, enabling them to create more, faster.


Access

Declutter agent scripts

Skip the long, complicated documents stored in Excel sheets, docs, PDFs, and CRM knowledge base — use decision trees and guided scripts to help agents reach accurate resolutions faster.

Ask AI to find what you need

Whether it’s a quick query or a detailed question, let agents ask in their own words, and the AI will pinpoint the correct information in no time.

Access agent scripts with browser extension

Access agent scripts and valuable CX knowledge directly with the browser extension. No more screen toggling – just sync and start.

Optimize

Notify agents about the updates easily

Effortlessly disseminate essential knowledge by notifying agents of changes in real time. Deliver notifications through your internal messaging platforms or email to ensure everyone has instant access to the latest information.


Analyze and improve

Access detailed insights and identify FCR rates to see how each part of the script performs. Use these insights to drive process excellence and optimize scripts for better customer interactions.


Hear from happy Knowmax users

Integrated with your everyday tools

Ready APIs to integrate seamlessly with your in-house tools

Frequently Asked Questions

Agent scripting is the process of creating pre-written scripts or outlines that agents can follow during customer interactions. These scripts guide agents through conversation with customers.
AI-powered agent scripting takes agent scripting a step further by adding artificial intelligence. Instead of sticking to rigid scripts, AI adapts in real-time to the flow of the conversation, suggesting relevant responses, helping agents respond on the spot. It can suggest helpful replies, detect the customer’s mood, and offer tips right when needed.
Traditional scripting involves creating pre-written scripts that agents can follow during customer interactions. It offers a fixed set of responses, which made conversations feel rigid and less responsive to individual customer needs. In contrast, AI-powered scripting adapts in real-time. It can detect customer sentiment, offer empathy cues, and provide on-the-spot recommendations, allowing agents to respond more flexibly.
You can measure agent efficiency with an AI-powered scripting tool by tracking key metrics such as Average Handle Time (AHT), First Call Resolution (FCR), Resolution Rate, Response Time and Net Promoter Score (NPS).

Looking for a single tool to manage agent scripts and CX knowledge?

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