Knowledge Management as a tool for the modern contact center

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    With increasing attrition rates and the pressure to improve customer satisfaction scores, more and more clients are looking for KMS enabled outsourcing partners. But what exactly is Knowledge Management and how can it be implemented in a contact center?

    In the whitepaper you will learn:

    What is Knowledge Management and why is it important?


    Why do contact centers need Knowledge Management


    Best Practices for Knowledge Management implementation


    Knowmax as the foundation of Knowledge Management


    How Knowmax helped IGT scale their global operations

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