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“Whenever you see a successful business, someone once made a…..
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Self Service is something that allows providing online support to…..
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We agree with the fact that customer support is no…..
Posted On: November 25, 2019
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Today, as industries are more bend towards technology-driven functioning, self-service…..
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Personalized services always make customers feel special. When a customer…..
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Training, knowledgeable resources, and tools are critical for agents to…..
Posted On: September 16, 2019
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“Predicting the future is not magic, it’s Artificial Intelligence” –…..
20% improvement in call resolution delivery of a leading Fintech Startup
20%
Improvement in Call Resolution
100%
Tagging Compliance Achieved
35 Seconds
AHT Reduced
15% reduction in AHT for a leading online Food Delivery App through knowmax
15%
AHT Reduced
10%
C-Sat Increased
89% to 92%
CQ Score Enhanced in 3 Months
21% improvement in FCR with knowmax for leading telco
90%
Call Quality Achieved
21%
Improvement in FCR Accuracy
30.5 Million
Hits on our Platform
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