Ticket Portal: Unified Platform For Assisted & Digital Teams

Posted On: July 27, 2020

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According to a report– 69% of internal support tickets are…..

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Onboarding Best Practices: Delivering Great Agent Experience

Posted On: July 14, 2020

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After making a great hire, onboarding is a crucial step…..

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Knowledge Base: How To Create One For Customer Service?

Posted On: June 19, 2020

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Customer service is a qualitative term that serves as a…..

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Knowledge Base Benefits For Call Centers

Posted On: June 10, 2020

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Call centers are still perceived as cost centers, even though…..

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Self Service In Telecom Is Now The Top Priority

Posted On: May 25, 2020

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With a change in time, customer experience has become one…..

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Top Challenges For Customer Experience Professionals Amid Lockdown

Posted On: May 19, 2020

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To help better the customer experience challenges, the banking company…..

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Picture “How To Guide” Helps In Delivering Better Customer Service

Posted On: May 11, 2020

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Having great products and services is no longer enough for…..

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Case Studies

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