Posted On: July 27, 2020
Categories:
According to a report– 69% of internal support tickets are…..
Posted On: July 14, 2020
Categories:
After making a great hire, onboarding is a crucial step…..
Posted On: June 19, 2020
Categories:
Customer service is a qualitative term that serves as a…..
Posted On: June 10, 2020
Categories:
Call centers are still perceived as cost centers, even though…..
Posted On: May 25, 2020
Categories:
With a change in time, customer experience has become one…..
Posted On: May 22, 2020
Categories:
By the end of 2020, customer experience (CX) is expected…..
Posted On: May 19, 2020
Categories:
To help better the customer experience challenges, the banking company…..
Posted On: May 11, 2020
Categories:
Having great products and services is no longer enough for…..
Posted On: March 31, 2020
Categories:
Contact centers have been around since the 1960’s. And to…..
Posted On: February 7, 2020
Categories:
Rumor has it that the concept for Uber was born one winter…..
20% improvement in call resolution delivery of a leading Fintech startup
20%
Improvement in Call Resolution
100%
Tagging Compliance Achieved
35 Seconds
AHT Reduced
15% reduction in AHT for a leading online Food Delivery app through Knowmax
15%
AHT Reduced
10%
C-Sat Increased
89% to 92%
CQ Score Enhanced in 3 Months
21% improvement in FCR with Knowmax for leading Telco
90%
Call Quality Achieved
21%
Improvement in FCR Accuracy
30.5 Million
Hits on our Platform
sales@knowmax.ai