Empower field reps with access to important guides, FAQs, and manuals on their mobile devices. Whether troubleshooting a machine in a remote location or performing routine maintenance, your team always has the answers they need, right in their pocket.
Field reps don't have time to search for information. With Conversational AI search, they get instant access to the exact troubleshooting guide, workflow, or step they need in real-time, helping them improve FTR and reduce AHT.
Provide field reps with instructions that are easy to follow. With visual repair guides and step-by-step troubleshooting workflows, ensure every field rep knows exactly what to do, reducing errors and improving first-time fix rates.
Turn lengthy SOPs into easy-to-follow decision trees. Whether diagnosing equipment issues or following complex repair steps, give your field reps real-time, step-by-step guidance, ensuring consistent service, higher CSAT and reducing callbacks.
Keep your team equipped with the latest protocols, even on the move. Sync instant updates to their devices, ensuring everyone follows the newest procedures and standards.
Understand how your field reps interact with knowledge while on the job. Identify frequently used guides, failed searches, content gaps and improve your knowledge base to meet the evolving needs of your field service teams.
Your field reps face unique challenges in the field, and their feedback is invaluable. Enable them to rate content, give detailed feedback and flag problems instantly. Your team at the HQ can then quickly act on this feedback, ensuring troubleshooting guides and workflows are always accurate and reliable.
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.