Transform Field Service with Guided Knowledge  

On-the-Job Knowledge 

Empower field reps with access to important guides, FAQs, and manuals on their mobile devices. Whether troubleshooting a machine in a remote location or performing routine maintenance, your team always has the answers they need, right in their pocket.

Answers on Demand 

Field reps don't have time to search for information. With Conversational AI search, they get instant access to the exact troubleshooting guide, workflow, or step they need in real-time, helping them improve FTR and reduce AHT.

Easy-to-Follow Instructions for Field Tasks 

Provide field reps with instructions that are easy to follow. With visual repair guides and step-by-step troubleshooting workflows, ensure every field rep knows exactly what to do, reducing errors and improving first-time fix rates.

Simplify SOPs for the Field 

Turn lengthy SOPs into easy-to-follow decision trees. Whether diagnosing equipment issues or following complex repair steps, give your field reps real-time, step-by-step guidance, ensuring consistent service, higher CSAT and reducing callbacks.

Keep Your Team Up-to-Date in the Field

Keep your team equipped with the latest protocols, even on the move. Sync instant updates to their devices, ensuring everyone follows the newest procedures and standards.

Insights to Enhance Field Performance  

Understand how your field reps interact with knowledge while on the job. Identify frequently used guides, failed searches, content gaps and improve your knowledge base to meet the evolving needs of your field service teams.

Empower Field Reps to Improve Knowledge Base 

Your field reps face unique challenges in the field, and their feedback is invaluable. Enable them to rate content, give detailed feedback and flag problems instantly. Your team at the HQ can then quickly act on this feedback, ensuring troubleshooting guides and workflows are always accurate and reliable.

real-feedback

Look who’s making their knowledge work for them 

Integrated with your everyday tools

Ready APIs to integrate seamlessly with your in-house tools

Equip Your Field Team with Knowledge That’s Always Within Reach 

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