We understand the challenges you face in delivering on-time customer support to your clients and their customers:
Frontliners struggle to maintain speed and accuracy as much as customers expect, affecting their morale.
With multiple tools to juggle between, tickets to attend, and expectations to cater to, agents are prone to err.
High attrition requires more hiring which requires more training, and the cycle continues.
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.