reduction of support team errors
ticket deflection to self-service channels
reduction to time to proficiency
reduction in support costs
Ditch siloed & inconsistent knowledge experiences. Switch to a single source of truth for ready access to actionable & contextual knowledge across channels for omnichannel CX.
Create new or edit existing articles, FAQs, workflows, or guides to ensure your knowledge management is always up to date. Attach relevant content from the platform, or external files, videos, and URLs to your content anytime as needed.
Get instant access to relevant knowledge with intuitive search. Filter content by title, category, publishing date, and use in-document search to instantly surface the exact content you need without tirelessly digging through files.
Cut through the noise and let your customers know you get their concerns. Integrate Knowmax with your digital channels & deliver easy, round-the-clock customer support through help articles, FAQs, guided workflows and more.
Eliminate frequent training challenges with a knowledge repository of training guides, video tutorials, help articles, and SOPs. Reduce employee training time and boost productivity with a dynamic knowledge hub for optimized operating costs.
Boost agent workflow and focus by eliminating screen toggling. Save time and effort with Knowmax’s chrome extension that powers ready access to knowledge from your company’s KM platform right where they are at the click of a button.
Get insights on user engagement patterns for your support content to understand user trends and pain points. Analyze the most frequented resources and their performance to identify opportunities to build better content.
Knowmax coordinates with your team for a comprehensive audit of your existing knowledge, and identifies relevant content types to fit your knowledge adequately.
Our AI data migration engine speeds up the time to migrate content and minimizes the manual effort and potential errors involved in the process.
We run regular quality checks to ensure your content is accurately migrated to Knowmax, and the platform is ready for launch fast and hassle-free.
Learn how a Fortune 500 enterprise achieves $60,000 cost savings with Knowmax’s AI content migration engine.Learn more
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
Our T&Q and KM team uses Knowmax to enhance agent learning, reduce errors & shorten AHT. Picture guides make it easy for our support teams and customers to solve even complex issues quickly and efficiently.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.