Knowledge Management for Telecommunication Industry

Arm your agents with the right Knowledge Management Tools.

  • Deliver better & faster service
  • Streamlined operational processes
  • Reduce AHT & repeat calls
  • Contactless support

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Trusted by Network Operators Globally

Helping Enterprises Achieve Measurable Metrics & KPIs

Call Deflection

Higher CSAT & NPS Scores

Reduce Hold & Handle Time

Optimized OPEX

Increase Digital Penetration


Experience of tech support for Tier 1 Telecom Operators & Enterprises with cutting edge knowledge management solution

Empower Subscribers & Agents with Telecom & Broadband Ready Content To Drive Self-Service & Reduce Support Costs

Ready Repository Of 18,000+ Devices

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Decision Trees, Visual Guides & Content Management

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AR Support with Co-Browsing & Remote Assistance

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Telecom Ready Chatbot & Self Service Portfolio

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Solutions For IoT, 5G & Smart Home Solutions

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Solutions for

Contact Center Teams

Field Teams

Retail Teams

Training & E-Learning

Digital & Self Service Channels


Numbers that make us proud & our clients profitable


Call Quality at
Contact Center


Successful Chatbot


in FCR


Improvement in Call


Annual Cost

6 Months

ROI Achieved &
Savings Post that


Years of
Telecom Experience

Ready Repository Of 18,000+ Devices

Updated on a real-time basis, we have a ready repository of over 18,000 connected devices including branded & non-branded smartphones, wearables, routers, IPTVs, & more. With over 40 scenarios related to troubleshooting & installation for devices, it helps in faster device onboarding & troubleshooting. Our clients have deployed these guides across their website, and self-care app, and are also being used by contact center agents to resolve any device-related queries.

Decision Trees, Visual Guides & Knowledge Management

Decision Trees, Visual Guides & Knowledge Management

Create cognitive decision trees to convert complex workflows & processes into easy to navigate step-by-step guides delivering next best action for agents which helps in 100% accuracy with right probing and resolution. Visual guides help in faster adoption using a pictorial representation of devices, CRMs, Apps & more. A robust Knowledge Management Software helps in effective creation, curation & distribution of content across all assisted & digital channels.

AR Support with Co-Browsing & Remote Assistance

Augmented Reality (AR) support helps agents & customers to visually navigate and resolve device-related queries. Agents at contact center can see the live feed only after customers’ consent and can then educate the customers to remotely resolve issues. This helps in reducing field trips for enterprises and faster resolution with the help of co-browsing and white-boarding.

Telecom Ready Chatbot & Self Service Portfolio

Telecom Ready Chatbot & Self Service Portfolio

Knowmax provides telecom ready chatbot & self-service portfolio that allows network operators to engage effectively with subscribers across digital properties such as chatbots, websites, self-care app, social media & more. This helps in deflecting calls at contact centers using NLP & AI-powered knowledge management software. This allows customers to resolve queries on their own as a part of the overall digital transformation strategy.

Solutions For IoT, 5G & Smart Home Solutions

Advancement of 5G will revolutionize customer experience completely; however, MNOs, MVNOs, MVNEs, ISP & Broadband players need to ensure seamless onboarding & installation along with solid adoption and usage of these technologies. Knowmax offers custom guides & customer journey walkthroughs to ensure that your subscribers make the best of the new solutions around 5G, IoT & Smart Home Solutions which will lead to an overall increase in revenue.

Case Studies Of Tier 1 & Global Network Operators

What Our Customers Say

Industry insights explained in our eBooks