Posted On: March 9, 2020 | 9 mins read
First call resolution (FCR) is a customer’s right & organisation’s…..
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Posted On: March 3, 2020 | 10 mins read
Is there anyone who doesn’t think great customer experience isn’t…..
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Posted On: February 20, 2020 | 6 mins read
Anyone can do away with your product or service or…..
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Posted On: February 19, 2020 | 6 mins read
“There is only one boss. The customer”– Sam Walton Needless…..
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Posted On: February 14, 2020 | 5 mins read
Customer experience is the total of all experiences the customer…..
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Posted On: February 12, 2020 | 5 mins read
When a new employee is hired, the first challenge is…..
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Posted On: February 7, 2020 | 9 mins read
Rumor has it that the concept for Uber was born one winter…..
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Posted On: February 3, 2020 | 8 mins read
When was the last time you used your smartphone to…..
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Posted On: January 30, 2020 | 5 mins read
Customer experience plays a vital role in any business entity……
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Posted On: January 28, 2020 | 7 mins read
How do you ensure the best customer service knowledge management…..
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Posted On: January 6, 2020 | 5 mins read
Self Service is something that allows providing online support to…..
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Posted On: January 4, 2020 | 5 mins read
In the past 15 years of our experience, we have…..
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