Reduce AHT by enabling your team to find the right setup guide or troubleshooting workflow instantly from your knowledge base, even if they don’t use exact keywords, with conversational AI search.
Equip your team with visual troubleshooting guides and decision trees to address system issues systematically and reduce agent errors.
Use Gen AI to turn complex SOPs into easy-to-follow next-best-action workflows and visual guides to help agents accurately resolve system issues, and improve FTR.
Reduce screen toggling for agents with Knowmax’s browser extension that enables them to access your knowledge base within their workflows, CRMs, ticketing systems and chat platforms.
Notify agents instantly about emerging system issues, error notifications, or updated troubleshooting steps, ensuring they are always prepared to address customer concerns effectively.
Onboard and upskill your agents with interactive training modules and assessments tailored for remote system troubleshooting.
With actionable reports track how your remote troubleshooting resources are used, identify gaps, and refine content to ensure the team has the knowledge they need to solve customer issues effectively.
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
Ready APIs to integrate seamlessly with your in-house tools
