Transform your SAP Platform into a CX Powerhouse

Get more out of your SAP system with Knowmax, the AI-powered knowledge management engine built for the ultimate CX. Give your team the edge they need to crush every customer challenge with lightning-fast, data-driven insights and step-by-step guidance.

No more wasting time searching for answers. Knowmax integrates flawlessly with SAP, ensuring your team delivers solutions that are as fast as they are accurate, transforming every customer interaction into a success story.

Start Your Journey

Top Capabilities

Unified Knowledge Hub
Smart AI Search
Guided Resolution Workflows
Visual Troubleshooting
Accelerated Onboarding

Start Your Journey

Take your SAP support to the next level by adding AI-powered decision trees, visual troubleshooting, and smarter knowledge management.

Author: Knowmax

Category: Knowledge base

Attestations: GDPR | SOC 2 | ISO 27001| HIPAA

Learn More

Make CX Excellence Your Competitive Edge

Your team already works within SAP, but to truly unlock its potential, they need faster, more personalized solutions. Knowmax integrates directly into SAP, providing your agents with real-time knowledge, making customer service both smarter and more efficient.

By embedding Knowmax, you’re not just adding another tool; you’re revolutionizing your team’s ability to resolve issues quickly and confidently, every time. Empower your agents to create meaningful connections and improve customer satisfaction.

Why SAP + Knowmax?

AI-powered search that understands intent, not just keywords.
AI author tools to create, rephrase, summarize and auto-translate content in 25+ languages effortlessly.
Interactive decision trees for guided issue resolution, even under pressure.
Visual how-to guides to simplify complex processes for both agents and customers.
Omnichannel CX to deliver consistent high-quality support across voice, chat, email, and more.
Smart analytics that show how your knowledge base is performing and where it can improve.
A browser extension that brings knowledge to wherever your agents work

Testimonials

When our customers win, we win

Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.

Quality and Training Director

By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.

Senior Manager-Process & Project Management

I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.

VP Training , Quality & CX Digitization

We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.

Training , Digitization & Automation

Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.