Knowledge base: How to create one for customer service?

Posted On: June 19, 2020

Categories: 

Customer service is a qualitative term that serves as a…..

Read More

Chatbots powered by Knowledge Management

Posted On: June 12, 2020

Categories: 

Companies across industries are adopting a more customer-centric posture, resulting…..

Read More

Need for Conversational AI Chatbots in E-commerce

Posted On: May 12, 2020

Categories: 

Leveraging on digital transformation, e-commerce made its way into significantly…..

Read More

AI Chatbot Escorting Live Agents- Winning CX Score

Posted On: February 20, 2020

Categories: 

Anyone can do away with your product or service or…..

Read More

Streamline your organizational communication with AI Backed Knowledge Management

Posted On: January 4, 2020

Categories: 

In the past 15 years of our experience, we have…..

Read More

FCR: A vital customer service metric for valuable business outcomes

Posted On: November 17, 2019

Categories: 

Customer Support is not just limited to operations now but…..

Read More

Interactive Decision Trees: Creating assisted pathways to solutions

Posted On: October 9, 2019

Categories: 

Demonstrating the fact that information could not be regained if…..

Read More

4 reasons why your agent experience is bad

Posted On: September 24, 2019

Categories: 

Training, knowledgeable resources, and tools are critical for agents to…..

Read More

How artificial intelligence can help startups for enhancing business efficiency

Posted On: September 18, 2019

Categories: 

When we think of the term “Artificial Intelligence”, things that…..

Read More

Case Studies

We are using cookies to enhance user experience. Click Accept to give us your permission.
Accept Decline