Reducing Average Handle Time (AHT)
Enhancing First Call Resolution (FCR)
Mistake-proof scripting for better customer engagement
Shortening the training curve (time to proficiency) of employees
Knowmax’s call center scripting software enables mistake-proof customer query resolution. The step-by-step graphical trees integrate with APIs to auto-traverse customer information to aid in SOP adherence.
The agent scripting tool can be used across industries to build scripts for any customer query. From order status queries to checking a customer’s eligibility to avail a service, create scripts to troubleshoot any problem.
Knowmax call center scripting software integrates with all CRM platforms. With access to customers' journeys at all times, provide a personalized experience to your customers across touchpoints.
Knowmax uses perceptive UI to create scripts in color and image themes for improved quality of query resolution and personalization. Color themes are also available on the platform for further customization.
Knowmax supports over a dozen globally spoken languages for creation of call scripts for customer service. Reach out to customers across multiple geographies and ethnicities by creating scripts in regional languages.
Knowmax agent scripting platform helps you take feedback on individual scripts. Develop future scripts, or make new and improved versions of the same script with valuable inputs from your team.
With Knowmax call center scripting features, create precise call center agent scripts for any scenario. With a no-code interface and other dynamic elements, just about anyone can create call scripts for support teams that translate into an exceptional customer experience.Request a demo
Knowmax, a Knowledge Management Platform has expanded our capabilities in terms of communication, information accessibility, and knowledge sharing about products and services with our end customers through digital and assisted channels using Picture Guides for pictorial support regarding various use cases, and their Al based knowledge base, becoming brain to our Chatbot “Saeed”. This helps over 120 Contact Center Agents as well as our customers on Mobile App, ChatBot & Website engage with our brand regularly; pushing us closer towards our goal of going digital.
Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly.
Knowmax is the Device Knowledge Management Solution that Celcom has adopted. The Unique feature set for Picture guides, effortlessly complement its vast repositories of device information. Our customers have used this self-help tool extensively to solve their queries as Knowmax is integrated with our Celcom Life App, reducing the volume of tickets for our CX teams. Knowmax’s robust functionality and the ease with which we were able to generate user reports have set this platform at an advantage over its competition.
We have achieved a 12% increase in FCR. We’re now providing seamless customer service to over 2 million users. Knowmax has transformed our CX function and helped us increase our C-SAT scores by 28%. We’re lucky to have found a Knowledge Partner that delivered promising results and supported us throughout our Knowledge Management journey.
73% of consumers say–valuing their time is the most important thing a company can do when providing customer service.’ Interactive call center scripting software helps call center agents engage effectively with customers. Beyond troubleshooting & support, this agent scripting tool can be integrated with existing CRM. This enables features such as auto-traverse troubleshooting steps to save conversation documentation time. Thus resulting in a lower average handle time (AHT).Read more
Reduction of errors by support teams
Call Deflection to Self Service channels
Reduction of time to proficiency
Reduction in support costs
How are cloud-based call center scripts better?
Compared to manual scripts, cloud-based scripts can be changed on servers, simplifying editing and accessing of content.
Can call center scripts be automated?
With the integration of APIs on call center scripting tools like decision trees, answers can be autotraversed to decrease the redundancy of steps.
Do users need to remember script titles for search?
With the Knowmax platform’s intuitive search capabilities, users can search for scripts using keywords.
How long does a user take to learn the scripting tools?
Knowmax call center scripting tools come with navigation tutorials that help anyone learn to create scripts in no time.
Are scripts accessible across departments on Knowmax platform?
Yes. On the Knowmax knowledge base platform, users can access organizational information department-wise.
Can we migrate existing content to create a decision tree?
Yes, you can migrate existing content to the Knowmax cloud knowledge base and create decision trees.