Call Center Scripting Software: For Interactive Customer Service

A deeper dive into Knowmax’s agent scripting tool

Customize interactive scripts to match your brand identity

Create interactive UI with custom settings
Select themes & colors that resonate with your brand style

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Create bite-sized guided scripts for flawless interactions

Create interactive scripts for any scenario
Interlink any content on Knowmax with each dialogue of your script
Improve knowledge access by attaching important files & URLs with user responses

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Reduce response time by cross-linking questions & user responses

Link guidance steps (aka questions) with identical user responses for faster problem solving

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Auto-traverse workflow steps using API integrations

Auto-traverse any step of the troubleshooting script to deliver faster & personalized solutions
Set parameters to fetch and vet relevant customer information from CRM

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Upload your content for approval and select distribution channels

Add a relevant title & keywords for scripts. Add multiple keywords to enhance content findability
Select existing category or create a new one to organize your content
Select departments and channels to share your content with

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Analyze user engagement patterns with micro-segmented analytics

Gather agent feedback to improve script quality
Get visibility into the entire user journey with detailed reports
Optimize workflows by assessing the exact steps agents take and time spent on each step

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Building Trust through Results

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reduction in AHT

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reduction of errors by support teams

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less employee onboarding time

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queries self served

Agent scripts, without the script feeling

SOP adherence for mistake-proof conversations

Know exactly what to say and do with Knowmax’s agent scripting tool. Turn lengthy and complex SOPs into next-best actions to simplify conversations for your agents, all through a single dashboard.

Clutter-free scripts so you don’t fumble

Cut through the noise with interactive call center troubleshooting scripts. Guide your agents with bite-sized scripts in real-time to ensure smooth conversations.

Personalize conversations to build stronger relationships

Integrate your in-house CRM with Knowmax to add personalization to your customer call scripts. You can auto-traverse any step of the troubleshooting process with contextually relevant scripts guiding your agents at every step of the customer conversation.

Customize contact center scripts to your brand’s aesthetics

Create interactive UI for your unique use cases with Knowmax’s custom settings. Boost brand identity by customizing script templates according to your brand colors and needs.

Connect better with global customers

Transcend language barriers with Knowmax’s multilingual customer service call scripts. Knowmax supports over a dozen of global languages, so you can connect better with your audience to deliver superior customer service.

Grow exponentially with real-time feedback

Get actionable insights on your script’s performance with our micro-segmented analytics. Analyze user engagement patterns, most frequently used scripts, and assess direct agent feedback to keep your scripts relevant to your customers’ evolving needs.

Worried about migrating your content?

We’ve got you covered. Knowmax understands your knowledge ecosystem well to ensure your knowledge is preserved and transferred without hassle. Here’s how we do it:

Content Audit

Knowmax coordinates with your team for a comprehensive audit of your existing knowledge, and identifies relevant content types to fit your knowledge adequately.

Migration

Our AI data migration engine speeds up the time to migrate content and minimizes the manual effort and potential errors involved

Launch

We run regular quality checks to ensure your content is accurately migrated to Knowmax and the platform is ready for launch fast and hassle-free.

Here's why our customers trust us

Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.

Quality and Training Director

By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.

Senior Manager-Process & Project Management

We’re now delivering seamless customer service to over 2mn users. Knowmax helped us use our knowledge effectively, and we witnessed 28% higher CSAT and 12% increase in FCR.

Chief Operating Officer

Our T&Q and KM team uses Knowmax to enhance agent learning, reduce errors & shorten AHT. Picture guides make it easy for our support teams and customers to solve even complex issues quickly and efficiently.

Associate Director - T&Q and KM

I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.

Call Center Scripting Platform

A deeper dive into Knowmax’s agent scripting tool

Customize interactive scripts to match your brand identity

Create bite-sized guided scripts for flawless interactions

Reduce response time by cross-linking questions & user responses

Auto-traverse workflow steps using API integrations

Upload your content for approval and select distribution channels

Analyze user engagement patterns with micro-segmented analytics

Building Trust through Results

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Agent scripts, without the script feeling