A deeper dive into Knowmax’s call center scripting software

Customize interactive scripts to match your brand identity

  • Create interactive UI with custom settings
  • Select themes & colors that resonate with your brand style

Create bite-sized guided scripts for flawless interactions

  • Create interactive scripts for any scenario
  • Interlink any content on Knowmax with each dialogue of your script
  • Improve knowledge access by attaching important files & URLs with user responses

Reduce response time by cross-linking questions & user responses

  • Link guidance steps (aka questions) with identical user responses for faster problem solving

Auto-traverse workflow steps using API integrations

  • Auto-traverse any step of the troubleshooting script to deliver faster & personalized solutions
  • Set parameters to fetch and vet relevant customer information from CRM

Upload your content for approval and select distribution channels

  • Add a relevant title & keywords for scripts. Add multiple keywords to enhance content findability
  • Select existing category or create a new one to organize your content
  • Select departments and channels to share your content with

Analyze user engagement patterns with micro-segmented analytics

  • Gather agent feedback to improve script quality
  • Get visibility into the entire user journey with detailed reports
  • Optimize workflows by assessing the exact steps agents take and time spent on each step

Building Trust through Results  


reduction in AHT


reduction of errors by support teams


less employee onboarding time


queries self served


Agent scripts, without the script feeling


SOP adherence for mistake-proof conversations

Know exactly what to say and do with Knowmax’s agent scripting tool. Turn lengthy and complex SOPs into next-best actions to simplify conversations for your agents, all through a single dashboard.


Clutter-free call center scripting software so you don’t fumble

Cut through the noise with interactive call center troubleshooting scripts. Guide your agents with bite-sized scripts in real-time to ensure smooth conversations.


Personalize conversations to build stronger relationships

Integrate your in-house CRM with Knowmax to add personalization to your customer call scripts. You can auto-traverse any step of the troubleshooting process with contextually relevant scripts guiding your agents at every step of the customer conversation.


Customize contact center scripts to your brand’s aesthetics

Create interactive UI for your unique use cases with Knowmax’s custom settings. Boost brand identity by customizing script templates according to your brand colors and needs.


Connect better with global customers

Transcend language barriers with Knowmax’s multilingual customer service call scripts. Knowmax supports over a dozen of global languages, so you can connect better with your audience to deliver superior customer service.


Grow exponentially with real-time feedback

Get actionable insights on your script’s performance created in Knowmax's call center scripting software with our micro-segmented analytics. Analyze user engagement patterns, most frequently used scripts, and assess direct agent feedback to keep your scripts relevant to your customers’ evolving needs.

Worried about migrating your content?

We’ve got you covered. Knowmax understands your knowledge ecosystem well to ensure your knowledge is preserved and transferred without hassle. Here’s how we do it:

Content Audit

Content Audit

Knowmax coordinates with your team for a comprehensive audit of your existing knowledge, and identifies relevant content types to fit your knowledge adequately.



Our AI data migration engine speeds up the time to migrate content and minimizes the manual effort and potential errors involved



We run regular quality checks to ensure your content is accurately migrated to Knowmax and the platform is ready for launch fast and hassle-free.

Learn how a Fortune 500 enterprise achieves $60,000 cost savings with Knowmax’s AI content migration engine.

Learn more

When our customers win, we win

Ready to get Knowmax?

Schedule a demo