An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service.
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Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system.
Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact.
Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss
Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query.
Turning complex onboarding processes into clear actions, helping newbies to take the next right step with training on the go.
Delight your customers with correct solutions at the right time across all engagement channels.
Providing smart access to contextual knowledge with easy findability, allows agents to navigate faster towards resolution.
No Code DIY creation and easy-to-use interactive workflows for SOP adherance that improve customer service on both assisted and self-service channels.
Step by step visual simulators enable digital adoption along with how-to & troubleshooting guides.
Single repository to manage customer service documents, policies & more. Create dynamic FAQs, long-tail articles, and more.
Deep dive into actionable data to analyse usage behavior across all customer touchpoints.
Improve call deflection with the broadest range of access methods including dynamic FAQs, guided problem resolution for self-service, channels, BOTs, etc.
Engage users through advanced tech support via step-by-step visual context, expert guidance, and co-browsing advancement.
Multilingual capabilities for easy access by users across the globe
Chrome Extension to reduce screen toggle and save time
Hassle-free AI content migration and curation process
Reduction of errors by support teams
Call Deflection to Self Service channels
Reduction of time to proficiency
Reduction in customer support costs
Knowmax has expanded information accessibility, and knowledge sharing via digital and assisted channels through their AI capabilities. Their Al knowledge base became the brain of our Chatbot “Saeed”. This helps over 120 Contact Center Agents, as well as our customers on Mobile App, ChatBot & Website, engage with our brand regularly; helping us achieve our digital transformation goals.
Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly.
Knowmax device knowledge management offers unique capabilities like picture guides and vast repositories of device information that have helped us enhance our CX. Knowmax is integrated with our Celcom Life App, pushing self-service and reducing the volume of tickets for our CX teams. Knowmax’s robust functionality and the ease with which we were able to generate user reports have set this platform at an advantage over its competition.
We have achieved a 12% increase in FCR. We’re now providing seamless customer service to over 2 million users. Knowmax has transformed our CX function and helped us increase our C-SAT scores by 28%. We’re lucky to have found a Knowledge Partner that delivered promising results and supported us throughout our Knowledge Management journey.
Explore integrations that make your day-to-day workflow more efficient and familiar.
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