Enhance your CX with Knowmax

Knowmax, a Knowledge Management Platform has expanded our capabilities in terms of communication, information accessibility, and knowledge sharing about products and services with our end customers through digital and assisted channels using Picture Guides for pictorial support regarding various use cases, and their Al based knowledge base, becoming brain to our Chatbot “Saeed”. This helps over 120 Contact Center Agents as well as our customers on Mobile App, ChatBot & Website engage with our brand regularly; pushing us closer towards our goal of going digital.

Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly.

Knowmax is the Device Knowledge Management Solution that Celcom has adopted. The Unique feature set for Picture guides, effortlessly complement its vast repositories of device information. Our customers have used this self-help tool extensively to solve their queries as Knowmax is integrated with our Celcom Life App, reducing the volume of tickets for our CX teams. Knowmax’s robust functionality and the ease with which we were able to generate user reports have set this platform at an advantage over its competition.

To convert customer support teams to customer delight teams, we identified the need for efficient Knowledge Management early on. We needed a platform deeply integrated into our CRM that could capture detailed analytics, and the Knowmax team came to our rescue. With quick onboarding and DIY, no-code content creation, the Knowmax platform catered to all our pain points and helped us improve the customer experience for Gameskraft’s 10Mn+ user-base! Decision trees and visual guides for agents helped us reduce AHT by ~10% and improve First contact Resolution by ~15% to bring it up to industry standards.