Make AI-powered Knowledge work for your CX function

Knowmax improves customer engagement by empowering CX teams and digital channels with AI-powered knowledge management capabilities

Elevate your CX with the right knowledge
always at your fingertips

Create a single source of truth

Ditch siloed knowledge that harms more than helps. With Knowmax’s google-like search engine, access relevant knowledge across touchpoints instantly, effortlessly.

Turn complex SOPs into interactive workflows

Create simple, next best actions for mistake-proof customer service with Knowmax’s no-code Cognitive Decision Trees. Integrate the trees with your CRM to deliver faster & personalized resolutions at scale.

Breakdown complex problems into clear visuals

Minimize PDF manuals for agents. Create visual how-to guides for any scenario, minimizing repetitive explanations. Enhance your self service by sharing picture guides in video format with customers.

Help customers help themselves

Kill two birds with one stone. Use our omnichannel-ready knowledge base to create self-help guides. Distribute the guides to all digital channels and free agents up for more critical tasks.

Train better at lower
costs

Make learning fast, efficient, and cost-effective with a single source of truth that agents can access anytime, anywhere. Create process guides, documentation, and assessments to boost agent knowledge.

Handle concurrent chats hassle-free

With Knowmax’s chrome extension, open multiple tabs as needed. Track customer names & IDs from CRM to respective chat windows(chrome extension tabs), and easily manage multiple conversations simultaneously.

When our customers win, we win

This is why our customers believe in us

~
80

less time to deliver answers

~
30

increase in C-SAT

~
60

queries self served

~
40

less employee onboarding time

Knowmax-customer-numbers


Worried about content migration?

We’ve got you covered. Knowmax understands your knowledge ecosystem well to ensure your knowledge is preserved and transferred without any hassle. Here’s how we do it:

content

Content Audit

Knowmax coordinates with your team for a comprehensive audit of your existing knowledge, and identifies relevant content types to fit your knowledge adequately.

migration

Migration

Our AI data migration engine speeds up the time to migrate content and minimises the manual effort and potential errors involved in the process.

audit

Launch

We run regular quality checks to ensure your content is accurately migrated to Knowmax, and the platform is ready for launch fast and hassle-free.

Learn how a Fortune 500 enterprise achieves $60,000 cost savings with Knowmax’s AI content migration engine

Read Case Study

Integrated with your everyday tools

Ready APIs to integrate seamlessly with your in-house tools

Ready to get Knowmax?

Schedule a Demo
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