Bulky information stored in various formats act as a roadblock during resolution of customer concerns. Challenges like these often make processes slower and customer experience inconsistent. Don’t make support teams scramble for information, when Knowmax allows seamless accessibility.
Information in different formats is difficult to access and utilize in a high-priority situation.
Scattered data becomes tough to manage and creates complexities that slow down resolution delivery.
Content available to customers is ineffective when not actionable, leading to substandard CX.
Varying resolutions to a customer creates friction between a brand and their customers.
Employee attrition becomes certain when training and quality assurance processes are dated and don’t facilitate agent growth.
Power agent productivity with navigation tools. Enable easy accessibility to information required for ticket resolution on a unified platform. The more confidant your brand is, the more assured your customers will be.
Enable self-care by allowing customers to solve their own queries by using tools on your digital platforms. Technology driven Knowledge Management helps reorganize and make processes more efficient; helping your brand deliver only the best.
With Knowmax, keep a track on agent performance and productivity. Create reports using quantitative, actionable insights pertaining to ‘most searched customer query to build better interactions. Manage users, designations and take decisions based on data to ensure smooth management.
Be assured of the highest quality of service, when all CX teams and front liners are aligned on a unified platform. Tools that help in integrating loose data, aid agents to provide seamless resolutions to customers, training them to become more consistent in their processes. Enhance Average Handle Time (AHT), First Call Resolution (FCR) and Customer Satisfaction (CSAT) with Knowmax.
Enable self-care for your end customers. With tools like decision trees, and pictorial representation of resolutions, guide your customers through a problem effortlessly. With real-time resolution of repetitive tickets without agent-intervention on digital channels, increase customer engagement and stay relevant in a competitive market.
Knowmax, a Knowledge Management Platform has expanded our capabilities in terms of communication, information accessibility, and knowledge sharing about products and services with our end customers through digital and assisted channels using Picture Guides for pictorial support regarding various use cases, and their Al based knowledge base, becoming brain to our Chabot "Saeed". This helps over 120 Contact Center Agents as well as our customers on Mobile App, ChatBot & Website engage with our brand regularly; pushing us closer towards our goal of going digital.
Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly.
Knowmax is an easy to build & maintain omni-channel customer experience platform. Our contact center agents found the decision tree navigation to be seamless making it to comprehend on a single page. Real time analytics helped us understand productivity & quality of our agents. Their customer success team was proactive and helped us during our on-boarding and later for on-going support. This has helped us in reducing AHT and drive Self-Service at NestAway.
Working with Knowmax has been an easy and hassle free experience. We got the solution which catered to all our requirements and the implementation was very quick! Special thanks to the team for being available for query resolution and support whenever needed!!
KnowMax is the Device Knowledge Management Solution that Celcom has adopted. The Unique feature set for Picture guides, effortlessly complement its vast repositories of device information. Our customers have used this self-help tool extensively to solve their queries as KnowMax is integrated with our Celcom Life App, reducing the volume of tickets for our CX teams. KnowMax's robust functionality and the ease with which we were able to generate user reports have set this platform at an advantage over its competition.
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Knowmax allows you to power customer experience like never before. Deliver quick, apt and engaging resolutions, while enabling self-care across digital touch points.