Omnichannel Knowledge Management Platform For Enterprises

Knowmax is an enterprise grade knowledge management platform that helps in findability of actionable information from an ever increasing ocean of information.

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Single Source Of Truth - Delivered

Great customer experience is no longer a differentiator — It’s a must. When every conversation matter – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system.

Are you looking for?

Single Source of Knowledge

Single source
of truth

Create single source of information and differentiate your service bringing omni-channel consistency. Being consistent and reliable builds trust in customers.

Speed up access

Speed up access
to information

Smart auto tagging increases the discoverability of information. Effectively reduce in labour costs to index new information. Faster and accurate resolution.

Actionable Answers

Deliver instant
actionable answers

Information presentation actively helping users. Deliver consistent and correct information on first contact. Faster navigation resulting in quick decisions.

Faster Onboarding

Faster onboarding
& learning

On-board advisors faster with efficient knowledge tools. Knowmax use cases show effective agent assist reduces average handle time by up to 20%.

Information to Knowledge

Information to
knowledge

The layout and visual appeal of traditional office style documents is transformed. Convert your traditional information items to actionable answers.

Supercharge Bot

Supercharge
your self service

Offer accurate and improved chatbot interactions. Increase first time resolution. Enable your chatbots to answer correctly, First time and every time.

Our solutions

Decision Trees

Decision Trees

Create interactive guided workflows for accurate resolution and process implementation.

Picture Guides

How-to Guides

Step by step visual guides enable digital adoption along with how-to & troubleshooting guides.

Knowledge Base Software

Knowledge Base

Single repository to manage documents, policies & more. Create dynamic FAQs and long tail articles.

Chatbot

Self-service Modules

Setup your support page, train chatbots, enhance in-app support to deflect volumes at contact center.

LMS

Learning & Quiz Management

Send out regular updates via text, videos, HTML. Run assessments to find out employee knowledge.

AR

Augmented Reality Guides

Drive Field Service Performance and ensures accurate instruction for each case using AR powered by Knowmax.

Empower your customer engagements

Engage with your customers seamlessly across a range of different channels, including digital channels like mobile, web, chat and assisted channels like Contact centers, retail and on the field with a knowledge base management software.

Digital Channels

Digital channels

Attain full digital maturity enabling self-service knowledge management system & allowing customers to solve queries more efficiently on their own.

Website
Website
Mobile App
App
Bot
Bot & RPA
Assisted Channels

Assisted channels

Empower agent productivity with navigation tools and enable easy discoverability of information using Knowledge base management software.

Contact Center
Contact centers
Store
Retail
Field
Field

Business metrics driven by Knowmax

Call Hold

Reduce average
hold time by 30%

Reduce Average hold Time

Reduce support costs
by 15-20%

Employee on-boarding

30% faster employee
on- boarding

Chatbot

Up to 25% improvement
in chatbot efficiency

NPS

30% improvement in
CSAT & NPS

Case studies

What our customers say

Integrations with tools that you choose

Explore integrations that make your day-to-day workflow more efficient and familiar.

Salesforce
Ameyo
Talkdesk
Arrow

Easy to switch

Adopting Knowmax is a simplified process.

Blog

Self-service-Tips

Serve Yourself! Self-Service Tips in the Digital Age

Call-Center-Solutions

Calling for Change: Knowledge Management and the future of Call Centers

Customer-service-strategies

“Service Please!” – Knowledge Management & changing Customer Service Strategies