Ditch siloed knowledge that harms more than helps. With Knowmax’s google-like search engine, access relevant knowledge across touchpoints instantly, effortlessly.
Create simple, next best actions for mistake-proof customer service with Knowmax’s no-code Cognitive Decision Trees. Integrate the trees with your CRM to deliver faster & personalized resolutions at scale.
Minimize PDF manuals for agents. Create visual how-to guides for any scenario, minimizing repetitive explanations. Enhance your self service by sharing picture guides in video format with customers.
Kill two birds with one stone. Use our omnichannel-ready knowledge base to create self-help guides. Distribute the guides to all digital channels and free agents up for more critical tasks.
Make learning fast, efficient, and cost-effective with a single source of truth that agents can access anytime, anywhere. Create process guides, documentation, and assessments to boost agent knowledge.
With Knowmax’s chrome extension, open multiple tabs as needed. Track customer names & IDs from CRM to respective chat windows(chrome extension tabs), and easily manage multiple conversations simultaneously.
less time to deliver answers
increase in C-SAT
queries self served
less employee onboarding time
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
We’re now delivering seamless customer service to over 2mn users. Knowmax helped us use our knowledge effectively, and we witnessed 28% higher CSAT and 12% increase in FCR.
Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly.
Our T&Q and KM team uses Knowmax to enhance agent learning, reduce errors & shorten AHT. Picture guides make it easy for our support teams and customers to solve even complex issues quickly and efficiently.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
Knowmax’s next-gen knowledge management capabilities are the sole creation of our CX experts who understand the world of customer service the best. We help solve the larger picture for you (Knowledge + Learning together) and enable your support teams with a single source of truth. We’ve built an AI Data migration engine so switching to Knowmax is a breeze.
Ready APIs to integrate seamlessly with your in-house tools
