Turning Contact Centers
Into Resolution Centers

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Turning Contact Centers Into Resolutions Centers

Empower Work From Home For Virtual Contact Centers With Knowledge Management

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Work From Home

Improve Customer Experience
At Lower Cost

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Self Care

Picture Guides

  • More users understand visual explanations
  • Fast conversion of text into Video & GIFs
  • Fits into any self-service strategy

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Picture Guides

Decision Trees

  • Attractive to logically minded users
  • Empowers users to self-diagnose their situation
  • Speeds up live assistance interactions
  • Reduces service costs and improves FCR

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Decision Trees

Device Picture Guides

  • Pre-built guides for 17,000 connected devices
  • Cover Phones, Fixed and other connected devices
  • Ready with 30+ Frequently asked questions per device

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Device Picture Guides

Content Management

  • Intuitive way to create, edit and update information
  • Tag Management to optimise Findability and Discoverability
  • Predictive Search to guide user navigation
  • Low effort, fast approval process
  • Workflow management to control creation and approval processes

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Content Management

AR Support for Self Service users

  • Guided support for product installation and repair
  • Extends expertise across field service teams
  • Improves resolutions rates and time to repair
  • Provides hands free guidance in mixed reality mode

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AR Support

In a growing Ocean of Knowledge,
Findability unlocks the value

Knowmax understands how users express themselves
and what they are looking for

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Knowledge Mangement

Making Bots More Effective

  • More relevant and up to date answers
  • Reduced demand for live assistance
  • Enables 24x7 level one support for customers

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Bot Training

Knowledge Management Software For Superior Experience

Great customer experience is no longer a differentiator — It’s a must. When every conversation matter – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system.

Our Solutions

Decision Trees

Decision Trees

Create interactive guided workflows for accurate resolution and process implementation.

Picture Guides

How-to Guides

Step by step visual guides enable digital adoption along with how-to & troubleshooting guides.

Knowledge Base Software

Knowledge Base

Single repository to manage documents, policies & more. Create dynamic FAQs and long tail articles.

Chatbot

Self-Service Modules

Setup your support page, train chatbots, enhance in-app support to deflect volumes at contact center.

LMS

Learning & Quiz Management

Send out regular updates via text, videos, HTML. Run assessments to find out employee knowledge.

AR

Augmented Reality Guides

Drive Field Service Performance and ensures accurate instruction for each case using AR powered by Knowmax.

Are you looking for?

Single Source of Knowledge

Single Source
of Knowledge

Create single source of information and differentiate your service bringing omni-channel consistency. Being consistent and reliable builds trust in customers.

Speed up access

Speed up access
to information

Smart auto tagging increases the discoverability of information. Effectively Reduce in Labour costs to index new information. Faster and accurate resolution.

Actionable Answers

Deliver Instant
Actionable Answers

Information presentation actively helping users. Deliver consistent and correct information on first contact. Faster navigation resulting in quick decisions.

Faster Onboarding

Faster onboarding
& E-Learning

On-board advisors faster with efficient knowledge tools. Knowmax use cases show effective agent assist reduces average handle time by up to 20%.

Information to Knowledge

Information to
Knowledge

The layout and visual appeal of traditional Office style documents is transformed. Convert your traditional information items to actionable answers.

Supercharge Bot

Supercharge
your Chatbots

Offer accurate and Improved Chatbot interactions. Increase first time resolution. Enable your Chatbots to answer correctly, First time and every time.

Empower your Customer Engagements

Engage with your customers seamlessly across a range of different channels, including digital channels like mobile, web, chat and assisted channels like Contact centers, retail and on the field with a knowledge base management software.

Digital Channels

Digital Channels

Attain full digital maturity enabling self-service knowledge management system & allowing customers to solve queries more efficiently on their own.

Bot
Bot
Mobile App
App
Website
Website
Assisted Channels

Assisted Channels

Empower agent productivity with navigation tools and enable easy discoverability of information using Knowledge base management software.

Contact Center
Contact Centers
Store
Retail
Field
Field

Business Metrics Driven By Knowmax

Call Hold

Reduce Average
Hold Time By 30%

Reduce Average hold Time

Reduce Support Costs
by 15-20%

Employee on-boarding

30% Faster Employee
On- Boarding

Chatbot

Up to 25% improvement
in Chatbot efficiency

NPS

30% improvement in
CSAT & NPS

Case Studies

What Our Customers Say

Integrations with tools that you choose

Explore integrations that make your day-to-day workflow more efficient and familiar.

Salesforce
Ameyo
More

Next in queue

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Easy to Switch

Adopting Knowmax is a simplified process.

Blog

Improve customer experience

Decision Trees To Improve Customer Experience

First Call Resolution

Boost First Call Resolution with Intuitive Knowledge Management

knowledge management

Why Knowledge Management is at the Heart of Great Customer Experience?

AI Chatbot

AI Chatbot Escorting Live Agents- Winning CX Score

Customer Service Software for ecommerce

Customer Service Software for E-commerce

Customer Experience Strategy

Customer Experience Strategies for 2020

employee onboarding

How Knowledge Management is Making Employee Onboarding Simpler in 2020

Omni Channel Customer Service

Omnichannel customer support: Everything you need to know

improve customer experience

How can telcos improve customer experience in 2020?

Boost Customer Service

Boost Customer Service with Power-Packed Knowledge Management

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