Engage. Delight. Retain.

Ensure seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with a cohesive Digital Enablement solution.

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Still stuck in Spreadsheets?

Bulky information stored in various formats act as a roadblock during resolution of customer concerns. Challenges like these often make processes slower and customer experience inconsistent. Don’t make support teams scramble for information, when Knowmax allows seamless accessibility.

Data in
Silos

Information in different formats is difficult to access and utilize in a high-priority situation.

Unorganized Information

Scattered data becomes tough to manage and creates complexities that slow down resolution delivery.

Ineffective
Data

Content available to customers is ineffective when not actionable, leading to substandard CX.

Inconsistent
Communication

Varying resolutions to a customer creates friction between a brand and their customers.

Outdated
Training Processes

Employee attrition becomes certain when training and quality assurance processes are dated and don’t facilitate agent growth.

Case Studies

Digital Engagements Simplified

Assisted Channels

Power agent productivity with navigation tools. Enable easy accessibility to information required for ticket resolution on a unified platform. The more confidant your brand is, the more assured your customers will be.

Contact Centers
Retail
Field

Digital Channels

Enable self-care by allowing customers to solve their own queries by using tools on your digital platforms. Technology driven Knowledge Management helps reorganize and make processes more efficient; helping your brand deliver only the best.

Bot
App
Website

Built-in features for

CX Heads & Authors

With Knowmax, keep a track on agent performance and productivity. Create reports using quantitative, actionable insights pertaining to ‘most searched customer query to build better interactions. Manage users, designations and take decisions based on data to ensure smooth management.

Front Liners

Be assured of the highest quality of service, when all CX teams and front liners are aligned on a unified platform. Tools that help in integrating loose data, aid agents to provide seamless resolutions to customers, training them to become more consistent in their processes. Enhance Average Handle Time (AHT), First Call Resolution (FCR) and Customer Satisfaction (CSAT) with Knowmax.

Customers

Enable self-care for your end customers. With tools like decision trees, and pictorial representation of resolutions, guide your customers through a problem effortlessly. With real-time resolution of repetitive tickets without agent-intervention on digital channels, increase customer engagement and stay relevant in a competitive market.

Easy to Switch

Porting to Knowmax is a simplified process.

What Our Customers Say

Integrations with tools that you choose

Next in queue

3rd Party
Applications

Custom CRM

Chatbots

OMS Platform

Created to be found

Knowmax allows you to power customer experience like never before. Deliver quick, apt and engaging resolutions, while enabling self-care across digital touch points.

  • Omni-Channel Support
  • NLP Ready
  • Findability & Predictive Search
Product Overview
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