Enable agents to find what they need in seconds, no matter how they phrase their questions with Conversational AI search.
Provide agents with easy-to-follow step-by-step visual guides and interactive decision trees for fast and accurate resolutions
Remove the stress of screen toggling for agents with a browser extension that enables them to access guided knowledge easily within their workflows.
Enable agents to bookmark frequently used content, access real-time updates, and work efficiently with a personalized dashboard.
Keep your knowledge base always updated by easily creating, editing and updating content with AI content creator. Share content instantly across teams and channels so everyone is always on the same page.
Instantly translate your content into 15+ languages and deliver exceptional customer service worldwide, be it your global teams or customers over self-service.
Integrate your knowledge base across websites, apps, CRMs, Helpdesk page and social media to enable agents to deliver consistent customer support seamlessly across channels.
With an intuitive notification system, instantly update agents on new content, product updates, and policy changes.
Onboard new agents quickly with a central knowledge hub and regular assessments. Ensure both new and experienced agents are well-trained to handle customer interactions, transforming your contact center into a resolution center that delivers consistent, high-quality support.
Track how your knowledge base is performing with actionable reports. Identify popular topics, failed searches, outdated resources, and refine content to keep your knowledge base relevant.
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
Ready APIs to integrate seamlessly with your in-house tools
