20% improvement in call resolution delivery of a leading Fintech Startup
Oxigen is one of the major payment solutions providers in India. Their solution enable customers to make mobile/DTH recharges, quick money transfers, utility bill payments, facilitating 600 million transactions per year.
Improvement in Call Resolution
Tagging Compliance Achieved
15% reduction in AHT for a leading online Food Delivery App through knowmax
Our client is an online food delivery service provider launched in 2014 operating in more than 65 cities & have 9000+ restaurants on its platform. They make seamless co-ordination between customers & restaurants while aiming to provide stellar services to urban foodies & working professionals.
89% to 92%
CQ Score Enhanced in 3 Months
21% improvement in FCR with knowmax for leading telco
Our client is the credible mobile network operator in Indian telecommunication industry. It owns spectrum in 1800 MHz band, across 7 telecom circle areas in the country. The company’s key product offerings include 2G, 3G and 4G services with enterprise services including national & international long distance call services.