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In a survey conducted by NICE systems, 9 out of…..
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Posted On: June 19, 2020
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Customer service is a qualitative term that serves as a…..
Posted On: June 10, 2020
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Call centers are still perceived as cost centers, even though…..
Posted On: May 22, 2020
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By the end of 2020, customer experience (CX) is expected…..
Posted On: May 7, 2020
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Customer service, the backbone to any organization assists in providing…..
Posted On: March 31, 2020
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Contact centers have been around since the 1960’s. And to…..
Posted On: March 20, 2020
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“Whenever you see a successful business, someone once made a…..
Posted On: February 7, 2020
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Rumor has it that the concept for Uber was born one winter…..
Posted On: November 12, 2019
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Travel or a long holiday tour sounds so fun &…..
Posted On: October 9, 2019
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Demonstrating the fact that information could not be regained if…..
20% improvement in call resolution delivery of a leading Fintech startup
20%
Improvement in Call Resolution
100%
Tagging Compliance Achieved
35 Seconds
AHT Reduced
15% reduction in AHT for a leading online Food Delivery app through Knowmax
15%
AHT Reduced
10%
C-Sat Increased
89% to 92%
CQ Score Enhanced in 3 Months
21% improvement in FCR with Knowmax for leading Telco
90%
Call Quality Achieved
21%
Improvement in FCR Accuracy
30.5 Million
Hits on our Platform
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