Call center scripting: Empower agents with next best action

Posted On: August 6, 2020

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In a survey conducted by NICE systems, 9 out of…..

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Ticket Portal: Unified Platform For Assisted & Digital Teams

Posted On: July 27, 2020

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According to a report– 69% of internal support tickets are…..

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Knowledge Base: How To Create One For Customer Service?

Posted On: June 19, 2020

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Customer service is a qualitative term that serves as a…..

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Knowledge Base Benefits For Call Centers

Posted On: June 10, 2020

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Call centers are still perceived as cost centers, even though…..

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Time And Cost Saving Benefits Of Decision Trees

Posted On: May 7, 2020

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Customer service, the backbone to any organization assists in providing…..

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Decision Trees To Improve Customer Experience

Posted On: March 20, 2020

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“Whenever you see a successful business, someone once made a…..

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Decision Tree: Interactive Partner On CX Tour

Posted On: November 12, 2019

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Travel or a long holiday tour sounds so fun &…..

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Interactive Decision Trees: Creating Assisted Pathways To Solutions

Posted On: October 9, 2019

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Demonstrating the fact that information could not be regained if…..

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Case Studies

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