Integrate Knowmax, an AI-guided knowledge management system, directly into Genesys for seamless knowledge delivery.
This connection empowers your agents to resolve customer issues faster and more accurately, accessing real-time information and step-by-step guidance without leaving their Genesys console.
Single Source of TruthSmart AI SearchGuided Resolution WorkflowsVisual TroubleshootingAccelerated OnboardingTrusted by
Global Leaders
Take your Genesys support to the next level by adding AI-powered decision trees, visual troubleshooting, and smarter knowledge management.
Author: Knowmax
Category: Knowledge base
Attestations: GDPR | SOC 2 | ISO 27001| HIPAA
Every customer interaction is an opportunity to build trust or lose it. Your customers expect clear answers, and your agents want to help. What often stands in the way? Not willingness, but the right knowledge at their fingertips.
That’s where Knowmax makes the difference.
Integrated seamlessly within Genesys, Knowmax gives your agents instant access to structured, easy-to-understand knowledge directly in their workflow. Whether it’s a quick answer, a complex how-to, or a step-by-step decision tree, Knowmax ensures your team always knows what to say and do.
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
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