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Checklist
What To Look For In A Knowledge Management Platform
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Knowledge Hub
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Branches & Field
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Augmented Reality
Installation
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Product Overview
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Features
Create
Editor
Decision Trees
Format Content
Add Responses
Link Nodes
Upload Media
Add URL
Mark Final
Picture Guides
Add Image
Add Step
Highlight Content
Add Tips
Change Layout
Image Editor
Text
Drawing
Filter
Shapes
Stickers
Articles
Add & Edit Content
Highlight Content
Hyperlinks
Tables
Images
Videos
Code View
Interlinking
FAQ Page
Multilingual
Preview
Curate
Content Management
Authorization
Scheduling & Achieving
Distribute Knowledge
Omni-Channel
Community Buildling
Analyse
User Management
Add User
Department
Designation
Roles & Rights
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Number of support agents?*
10-50
50-100
100-250
250-500
500-1000
1000-5000
5000-10000
10000+
Looking for self-service on website & app?
Yes
No
Monthly hits (traffic) on support page?
Less than 50k
50k to 500k
500k to 1 million
1 million to 5 million
5 million+
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Number of support agents?*
10-50
50-100
100-250
250-500
500-1000
1000-5000
5000-10000
10000+
Looking for self-service on website & app?
Yes
No
Monthly hits (traffic) on support page?
Less than 50k
50k to 500k
500k to 1 million
1 million to 5 million
5 million+
×
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Number of support agents?*
10-50
50-100
100-250
250-500
500-1000
1000-5000
5000-10000
10000+
Looking for self-service on website & app?
Yes
No
Monthly hits (traffic) on support page?
Less than 50k
50k to 500k
500k to 1 million
1 million to 5 million
5 million+
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