Chatbots powered by Knowledge Management

Posted On: June 12, 2020

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Companies across industries are adopting a more customer-centric posture, resulting…..

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Need for Conversational AI Chatbots in E-commerce

Posted On: May 12, 2020

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Leveraging on digital transformation, e-commerce made its way into significantly…..

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AI Chatbot Escorting Live Agents- Winning CX Score

Posted On: February 20, 2020

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Anyone can do away with your product or service or…..

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Streamline your organizational communication with AI Backed Knowledge Management

Posted On: January 4, 2020

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In the past 15 years of our experience, we have…..

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FCR: A vital customer service metric for valuable business outcomes

Posted On: November 17, 2019

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Customer Support is not just limited to operations now but…..

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Interactive Decision Trees: Creating assisted pathways to solutions

Posted On: October 9, 2019

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Demonstrating the fact that information could not be regained if…..

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4 reasons why your agent experience is bad

Posted On: September 24, 2019

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Training, knowledgeable resources, and tools are critical for agents to…..

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Case Studies

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