Call center scripting: Empower agents with next best action

Posted On: August 6, 2020

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In a survey conducted by NICE systems, 9 out of…..

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Bad Customer Experience ? Knowledge Management To The Rescue

Posted On: August 5, 2020

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You have saved quite some bucks cutting all your miscellaneous…..

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Simplify Customer Service Policies With Advance Knowledge Management

Posted On: August 1, 2020

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With an increase in tiff on winning customers, organizations have…..

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Ticket Portal: Unified Platform For Assisted & Digital Teams

Posted On: July 27, 2020

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According to a report– 69% of internal support tickets are…..

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Top 10 Knowledge Based Software Must-haves

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According to the definition by TechTarget, knowledge based software can be…..

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Onboarding Best Practices: Delivering Great Agent Experience

Posted On: July 14, 2020

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After making a great hire, onboarding is a crucial step…..

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Why Content Management Is Good, But Knowledge Management Is Great

Posted On: July 9, 2020

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“And Knowledge Management is a means, not an end”- Bill…..

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Knowledge Sharing: What Are Its Different Benefits In An Organization?

Posted On: June 26, 2020

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‘Knowledge sharing is the sharing of knowledge available or created…..

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Corporate Wiki V/S Knowledge Management: Which Is Best To Share Knowledge?

Posted On: June 24, 2020

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Open sources of information where the users and access holders…..

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Knowledge Base: How To Create One For Customer Service?

Posted On: June 19, 2020

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Customer service is a qualitative term that serves as a…..

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Chatbots Powered By Knowledge Management

Posted On: June 12, 2020

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Companies across industries are adopting a more customer-centric posture, resulting…..

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Why Do I Need A Knowledge Management Platform?

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Knowledge is Power is a well-known old wise saying. But…..

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Case Studies

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