Decision Trees To Improve Customer Experience

Posted On: March 20, 2020

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“Whenever you see a successful business, someone once made a…..

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Boost First Call Resolution with Intuitive Knowledge Management

Posted On: March 9, 2020

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First call resolution (FCR) is a customer’s right & organisation’s…..

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Why Knowledge Management is at the Heart of Great Customer Experience?

Posted On: March 3, 2020

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Is there anyone who doesn’t think great customer experience isn’t…..

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Customer Service Software for E-commerce

Posted On: February 19, 2020

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“There is only one boss. The customer”– Sam Walton Needless…..

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Customer Experience Strategies for 2020

Posted On: February 14, 2020

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Customer experience is the total of all experiences the customer…..

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How Knowledge Management is Making Employee Onboarding Simpler in 2020

Posted On: February 12, 2020

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When a new employee is hired, the first challenge is…..

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Omnichannel customer support: Everything you need to know

Posted On: February 3, 2020

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When was the last time you used your smartphone to…..

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How can telcos improve customer experience in 2020?

Posted On: January 30, 2020

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Customer experience plays a vital role in any business entity……

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Boost Customer Service with Power-Packed Knowledge Management

Posted On: January 28, 2020

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How do you ensure the best customer service knowledge management…..

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Self service in the necessity of present era | Know why?

Posted On: January 6, 2020

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Self Service is something that allows providing online support to…..

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Streamline your organizational communication with AI Backed Knowledge Management

Posted On: January 4, 2020

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In the past 15 years of our experience, we have…..

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Why omnichannel customer service has to be the top priority for decision-makers

Posted On: December 30, 2019

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We agree with the fact that customer support is no…..

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