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Re-defines customer engagement
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Improves First Contact Resolution rate
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Reduces repeat conversations
The visual engagement device guides provide a simulative action-response step for users. Support teams benefit from this as they do not need to familiarize themselves with each product or service and solve customer problems.
Knowmax has a repository of over 18,000 + (and counting) device guide repositories. As more guides are made, more add to the storage. Thereby making content creation simple for first-timers.
With visual device guides, customers can process steps and navigate the device, website, appliance, etc. Having visual assistance promotes quick resolution and less confusion among customers.
Visual engagement how-to device guides created on the Knowmax portal can be shared with customers with just a simple click by support teams. These guides can be made available to customers on all self-service platforms.
Visual guides are scenario agnostic. Knowmax enables support teams to create visual navigation guides for any channel, product, website, app, etc. This method promotes digitization and ticket deflection at contact centers.
Through visual device guide tools, enterprises of any kind across telecom, health care, BFSI, and more can create mistake-proof navigation guides for any scenario. The no-code DIY tool allows easy creation of visual engagement solutions for support teams and customers. Enable exceptional CX through digital channels and self-service.
Request a demoKnowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
Our T&Q and KM team uses Knowmax to enhance agent learning, reduce errors & shorten AHT. Picture guides make it easy for our support teams and customers to solve even complex issues quickly and efficiently.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
80% of people remember what they see, compared to ten percent what they hear and 20 percent of what they read. For providing a better customer experience, it becomes essential to ensure easy accessibility of the right content and information that delivers better and faster resolutions to customer queries. Visual device guides help keep users engaged via interactive pictures for various problems that the users might face, even for troubleshooting and device configuration.
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Reduction of errors by support teams
Call Deflection to Self Service channels
Reduction of time to proficiency
Reduction in support costs
Do users need to remember visual titles for search?
Can visual guides turn into videos?
Can one customize visual guides?
Are visual guides accessible across departments on Knowmax platform?
Can we check detailed usage feedback of visual guides?
Can we migrate existing content to create a visual guide?
Enterprise knowledge management system helping achieve CX goals
