Empower your agents in their digital adoption with visual how-to device guides that they need while troubleshooting complex customer interactions. Intelligent visual assistance ensures the best for service agents and users by allowing for faster and efficient resolutions using interactive, self-service visual components of knowledge management systems.
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Knowmax bridges the gap between customers and contact center agents with visual customer assistance. Agents can visually guide customers to resolution which enhances agent efficiency while reducing average handle time of support tickets.
With Knowmax’s components of knowledge management, ensure easy findability of the right information and content to deliver resolutions for every customer query. Keep users engaged by using interactive pictures even for device configuration and troubleshooting.
Easy creation of customized visual self-service flows, embedded within contact center workflows boost smooth business operations and enhance customer experience. Choose from our on-cloud and on-premise delivery models with multi-lingual options that best suit your brand’s business needs.
Visual guides support resolutions for multiple devices like smartphones, smart televisions, routers, tablets, wearables, etc. With all-round support and guidance for a variety of devices, ensure that your support agents have answers to every possible query a consumer asks.
Knowmax’s picture guides can be integrated within your business’ current CRM software and backend solutions. Explore and track the usage of knowledge management components using a unified dashboard. Keep a track of frequent queries raised and guides used to deliver seamless resolutions.
Visual guides support resolutions for multiple devices like smartphones, smart televisions, routers, tablets, wearables, etc. With all-round support and guidance for a variety of devices, ensure that your support agents have answers to everything a consumer asks.
Knowmax, a Knowledge Management Platform has expanded our capabilities in terms of communication, information accessibility, and knowledge sharing about products and services with our end customers through digital and assisted channels using Picture Guides for pictorial support regarding various use cases, and their Al based knowledge base, becoming brain to our Chatbot “Saeed”. This helps over 120 Contact Center Agents as well as our customers on Mobile App, ChatBot & Website engage with our brand regularly; pushing us closer towards our goal of going digital.
Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly.
Knowmax is the Device Knowledge Management Solution that Celcom has adopted. The Unique feature set for Picture guides, effortlessly complement its vast repositories of device information. Our customers have used this self-help tool extensively to solve their queries as Knowmax is integrated with our Celcom Life App, reducing the volume of tickets for our CX teams. Knowmax’s robust functionality and the ease with which we were able to generate user reports have set this platform at an advantage over its competition.
To convert customer support teams to customer delight teams, we identified the need for efficient Knowledge Management early on. We needed a platform deeply integrated into our CRM that could capture detailed analytics, and the Knowmax team came to our rescue. With quick onboarding and DIY, no-code content creation, the Knowmax platform catered to all our pain points and helped us improve the customer experience for Gameskraft’s 10Mn+ user-base! Decision trees and visual guides for agents helped us reduce AHT by ~10% and improve First contact Resolution by ~15% to bring it up to industry standards.
According to Forrester – “66% of adults say that the vital thing a company can do is to value their time.” Customer experience is the prime factor for driving growth across industries. Visual how-to device guides enable sure-shot guidance to businesses in customer experience initiatives. With the uncluttered, engaging and innovative interfaces, knowledge management components such as visual guides demonstrate information to customers through pictorial representation. Visual guide, Knowledge management amalgamated with Artificial Intelligence is one of the effective knowledge management components enable sure-shot guidance to businesses in customer experience initiatives.
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