Do users need to remember visual titles for search?

With the Knowmax platform’s intuitive search capabilities, users can search for any visual guide using keywords.

Can visual guides turn into videos?

Yes, all steps of Knowmax visual guides can be saved as a video and sent out to the customers.

Can one customize visual guides?

Knowmax visual guide tool comes with navigation tutorials that help anyone learn to create .these guides in no time.

Are visual guides accessible across departments on Knowmax platform?

Yes, on the Knowmax knowledge management platform, users can access organizational information department-wise.

Can we check detailed usage feedback of visual guides?

Knowmax tracks the usage analytics of every user on each visual guide used, including the time spent.

Can we migrate existing content to create a visual guide?

You can migrate existing content to the Knowmax cloud knowledge base and create visual guides.

Interactive Visual Guides For Better Customer Service

Visual workflows just make sense

Interactive by design

Click through each step with images, instructions, and visuals leading the way. Support feels better when you don’t have to figure everything out… you just follow along.

Auto-generate videos from guides in seconds

Easily convert any visual guide into a video walkthrough without any editing or external tools.

Brand it your way

Make every guide feel like a natural extension of your brand. Add logos and customize backgrounds across steps to keep things on-brand.

Made for self-service

Let customers help themselves and actually enjoy it. Visual guides can be embedded across your website, app, and chatbot so it is easy for customers to troubleshoot without raising a ticket.

Insights you can actually act on

Get a clear view of how your guides are being used. Leverage built-in analytics to fine-tune every flow, improve support outcomes, and keep your content one step ahead.

Honest words from happy users

Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.

Quality and Training Director

By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.

Senior Manager-Process & Project Management

I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.

VP Training , Quality & CX Digitization

We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.

Training , Digitization & Automation

Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.