How To Improve Customer Satisfaction(CSAT) In Contact Centers?

Posted On: May 21, 2020

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There is more probability for any organization to be successful…..

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Improve Call Center Metrics With Knowledge Management

Posted On: May 20, 2020

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Call center is a department responsible for answering calls from…..

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Top Challenges For Customer Experience Professionals Amid Lockdown

Posted On: May 19, 2020

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To help better the customer experience challenges, the banking company…..

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Benefits Of Having An Internal Knowledge Base At Enterprises

Posted On: May 18, 2020

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Do you have a common drive for the business where…..

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Need for Conversational AI Chatbots in E-commerce

Posted On: May 12, 2020

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Leveraging on digital transformation, e-commerce made its way into significantly…..

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Picture “How To Guide” Helps In Delivering Better Customer Service

Posted On: May 11, 2020

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Having great products and services is no longer enough for…..

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Time And Cost Saving Benefits Of Decision Trees

Posted On: May 7, 2020

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Customer service, the backbone to any organization assists in providing…..

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Decision Trees To Improve Customer Experience

Posted On: March 20, 2020

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“Whenever you see a successful business, someone once made a…..

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Boost First Call Resolution with Intuitive Knowledge Management

Posted On: March 9, 2020

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First call resolution (FCR) is a customer’s right & organisation’s…..

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Why Knowledge Management is at the Heart of Great Customer Experience?

Posted On: March 3, 2020

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Is there anyone who doesn’t think great customer experience isn’t…..

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Case Studies

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