Pratik Salia

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

9 Steps to Create a Step-By-Step Guide (+ Free Template)

by: Pratik Salia | September 3, 2024

Every task looks impossible before it’s done. Think about the…..

7 Steps to Create an Internal Communications Strategy

Posted on: August 31, 2024

12 Steps to Create Decision Trees in Google Sheets

Posted on: August 9, 2024

10 Steps to Create an Instruction Manual

Posted on: August 1, 2024

How To Drive Successful Knowledge Management in Business?

Posted on: July 31, 2024

6 Most Important Customer Service Responsibilities

Posted on: July 25, 2024

Data Vs Information Vs Knowledge: Understand The Difference

Posted on: July 17, 2024

Omnichannel Customer Engagement: Strategies, Benefits & Challenges in 2024

Posted on: June 28, 2024

Top 7 Omnichannel Customer Service Platforms (with features)

Posted on: May 31, 2024

A Guide to Knowledge Base System for Customer Experience

Posted on: May 15, 2024

Don’t Miss Out on These 10 Benefits of a Knowledge Base

Posted on: May 13, 2024

10 Customer Service Best Practices to Swear by in 2024 & Beyond

Posted on: May 8, 2024

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Pratik Salia

9 Steps to Create a Step-By-Step Guide (+ Free Template)

7 Steps to Create an Internal Communications Strategy

12 Steps to Create Decision Trees in Google Sheets

10 Steps to Create an Instruction Manual

How To Drive Successful Knowledge Management in Business?

6 Most Important Customer Service Responsibilities

Data Vs Information Vs Knowledge: Understand The Difference

Omnichannel Customer Engagement: Strategies, Benefits & Challenges in 2024

Top 7 Omnichannel Customer Service Platforms (with features)

A Guide to Knowledge Base System for Customer Experience

Don’t Miss Out on These 10 Benefits of a Knowledge Base

10 Customer Service Best Practices to Swear by in 2024 & Beyond

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Knowledge by Knowmax

Pratik Salia

Solutions

Use Cases

Company

Important Links

Resources

Industries

Knowledge by Knowmax

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