Pratik Salia

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

Customer Service Trends You Need to Know in 2025

by: Pratik Salia | November 11, 2025

Customer Experience

Imagine a customer reaching out to your brand with a…..

AI Agentic Workflows are Changing Customer Support

Posted on: October 14, 2025

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7 Best Practices to Improve Customer Service in Insurance

Posted on: October 8, 2025

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What Is Customer Service in Healthcare? 10 Proven Ways to Improve It

Posted on: September 15, 2025

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Customer Experience in Banking: Latest Trends & Key Strategies for Seamless CX

Posted on: September 10, 2025

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12 Common Customer Service Problems with Proven Solutions

Posted on: August 20, 2025

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Customer Case Management: Meaning, Importance and Best Tips

Posted on: August 14, 2025

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Top 5 Yonyx Alternatives for Interactive Decision Trees

Posted on: July 28, 2025

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Top 7 Microsoft Copilot Alternatives for Customer Service, Content Creation & Productivity

Posted on: June 9, 2025

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Agentic AI vs Generative AI: Key Differences, Examples & CX Use Cases

Posted on: May 23, 2025

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How is Agentic AI Used for Customer Service?

Posted on: May 16, 2025

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The Ultimate Guide to User Manual Software in 2025

Posted on: April 21, 2025

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