Pratik Salia

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

Top 20 Factors Affecting Customer Satisfaction in 2025

by: Pratik Salia | January 31, 2025

Customer Experience

Did you know that just a 5% boost in customer…..

12 Customer Retention Strategies That (Actually) Work (with examples)

Posted on: January 24, 2025

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25+ Proven Customer Service Tips to Delight and Retain Customers

Posted on: January 9, 2025

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Top 5 Stonly Alternatives in 2025

Posted on: December 23, 2024

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The Ultimate Guide to AI SOP Generators

Posted on: December 19, 2024

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What Makes Knowledge-Centered Service a Game-Changer?

Posted on: December 9, 2024

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7 Must-Have Customer Experience Technologies to Enhance Your CX in 2025

Posted on: November 30, 2024

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10 Ways to Achieve Customer Service Excellence

Posted on: November 12, 2024

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7 Knowledge Base Metrics You Need to Track

Posted on: October 30, 2024

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Top 5 Features to Look for When Picking an Agent Desktop

Posted on: October 25, 2024

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Top 10 Omnichannel Customer Service Examples for Your Inspiration

Posted on: October 23, 2024

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10+ Call Center Best Practices for Better CX

Posted on: October 16, 2024

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