Pratik Salia

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

AI Agentic Workflows are Changing Customer Support

by: Pratik Salia | October 14, 2025

Gen-AI

A customer sends a question at 11 PM. By the…..

7 Best Practices to Improve Customer Service in Insurance

Posted on: October 8, 2025

Read More

What Is Customer Service in Healthcare? 10 Proven Ways to Improve It

Posted on: September 15, 2025

Read More

Customer Experience in Banking: Latest Trends & Key Strategies for Seamless CX

Posted on: September 10, 2025

Read More

12 Common Customer Service Problems with Proven Solutions

Posted on: August 20, 2025

Read More

Customer Case Management: Meaning, Importance and Best Tips

Posted on: August 14, 2025

Read More

Top 5 Yonyx Alternatives for Interactive Decision Trees

Posted on: July 28, 2025

Read More

Top 7 Microsoft Copilot Alternatives for Customer Service, Content Creation & Productivity

Posted on: June 9, 2025

Read More

Agentic AI vs Generative AI: Key Differences, Examples & CX Use Cases

Posted on: May 23, 2025

Read More

How is Agentic AI Used for Customer Service?

Posted on: May 16, 2025

Read More

The Ultimate Guide to User Manual Software in 2025

Posted on: April 21, 2025

Read More

Exotel and Knowmax Join Forces to Refine Omnichannel Customer Support with AI-Powered Knowledge

Posted on: February 25, 2025

Read More

1
2
3
4
5
>

Knowledge by

Everything you need to know about the Customer Experience
industry in one place.

Visit our blog right arrow

Terms of use Privacy Policy

Knowmax by KocharTech 2025. All right reserved.