Pratik Salia

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

Top Challenges Faced by Credit Unions and How a Knowledge Management Platform Can Help

by: Pratik Salia | November 27, 2025

KM Software

Credit unions face challenges like outdated systems, manual work, and…..

Top 10 Strategies to Increase Credit Union Member Engagement

Posted on: November 21, 2025

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How to Improve Customer Service in Retail: 10 Actionable Tips

Posted on: November 19, 2025

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Customer Service Trends You Need to Know in 2025

Posted on: November 11, 2025

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AI Agentic Workflows are Changing Customer Support

Posted on: October 14, 2025

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7 Best Practices to Improve Customer Service in Insurance

Posted on: October 8, 2025

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What Is Customer Service in Healthcare? 10 Proven Ways to Improve It

Posted on: September 15, 2025

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Customer Experience in Banking: Latest Trends & Key Strategies for Seamless CX

Posted on: September 10, 2025

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12 Common Customer Service Problems with Proven Solutions

Posted on: August 20, 2025

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Customer Case Management: Meaning, Importance and Best Tips

Posted on: August 14, 2025

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Top 5 Yonyx Alternatives for Interactive Decision Trees

Posted on: July 28, 2025

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Top 7 Microsoft Copilot Alternatives for Customer Service, Content Creation & Productivity

Posted on: June 9, 2025

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