Pratik Salia

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

Agentic AI vs Generative AI: Key Differences, Examples & CX Use Cases

by: Pratik Salia | May 23, 2025

Customer Experience

AI has evolved from simply generating content to actually making…..

Agentic AI for Customer Service: The Future of Intelligent

Posted on: May 16, 2025

Read More

The Ultimate Guide to User Manual Software in 2025

Posted on: April 21, 2025

Read More

Exotel and Knowmax Join Forces to Refine Omnichannel Customer Support with AI-Powered Knowledge

Posted on: February 25, 2025

Read More

Top 10 Customer Service Software in 2025

Posted on: February 14, 2025

Read More

What Makes Knowledge-Centered Service a Game-Changer?

Posted on: December 9, 2024

Read More

7 Must-Have Customer Experience Technologies to Enhance Your CX in 2025

Posted on: November 30, 2024

Read More

10 Ways to Achieve Customer Service Excellence

Posted on: November 12, 2024

Read More

Top 5 Features to Look for When Picking an Agent Desktop

Posted on: October 25, 2024

Read More

Top 10 Omnichannel Customer Service Examples for Your Inspiration

Posted on: October 23, 2024

Read More

10+ Call Center Best Practices for Better CX

Posted on: October 16, 2024

Read More

10 Project Documentation Types with Templates

Posted on:

Read More

1
2
3
4
5
>

Knowledge by Knowmax

Everything you need to know about the Customer Experience industry in one place.

Knowmax by KocharTech 2025. All right reserved.

instagram