Pratik Salia

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

Customer Experience Trends 2026: What You Need to Know Now

by: Pratik Salia | December 16, 2025

Customer Experience

Ever felt like no matter what you do, your customers…..

Top Challenges Faced by Credit Unions and How a Knowledge Management Platform Can Help

Posted on: November 27, 2025

Top 10 Strategies to Increase Credit Union Member Engagement

Posted on: November 21, 2025

How to Improve Customer Service in Retail: 10 Actionable Tips

Posted on: November 19, 2025

Customer Service Trends You Need to Know in 2025

Posted on: November 11, 2025

AI Agentic Workflows are Changing Customer Support

Posted on: October 14, 2025

7 Best Practices to Improve Customer Service in Insurance

Posted on: October 8, 2025

What Is Customer Service in Healthcare? 10 Proven Ways to Improve It

Posted on: September 15, 2025

Customer Experience in Banking: Latest Trends & Key Strategies for Seamless CX

Posted on: September 10, 2025

12 Common Customer Service Problems with Proven Solutions

Posted on: August 20, 2025

Customer Case Management: Meaning, Importance and Best Tips

Posted on: August 14, 2025

Top 5 Yonyx Alternatives for Interactive Decision Trees

Posted on: July 28, 2025

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