Pratik Salia

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

12 Best AI Customer Service Tools for 2026: Speed, Scale & Intelligence

by: Pratik Salia | December 23, 2025

Customer Experience

We have all been there. You reach out to customer…..

The Complete Guide to SaaS Customer Support in 2026

Posted on: December 17, 2025

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Customer Experience Trends 2026: What You Need to Know Now

Posted on: December 16, 2025

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Top Challenges Faced by Credit Unions and How a Knowledge Management Platform Can Help

Posted on: November 27, 2025

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Top 10 Strategies to Increase Credit Union Member Engagement in 2026

Posted on: November 21, 2025

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How to Improve Customer Service in Retail: 10 Actionable Tips

Posted on: November 19, 2025

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Customer Service Trends You Need to Know in 2026

Posted on: November 11, 2025

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AI Agentic Workflows are Changing Customer Support

Posted on: October 14, 2025

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7 Best Practices to Improve Customer Service in Insurance

Posted on: October 8, 2025

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What Is Customer Service in Healthcare? 10 Proven Ways to Improve It

Posted on: September 15, 2025

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Customer Experience in Banking: Latest Trends & Key Strategies for Seamless CX

Posted on: September 10, 2025

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12 Common Customer Service Problems with Proven Solutions

Posted on: August 20, 2025

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