Pratik Salia

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

Why 91% of Service Leaders Are Under Pressure to Implement AI — and What They’re Getting Wrong

by: Pratik Salia | April 6, 2026

Gen-AI

Sarah Chen, VP of Customer Service at a mid-market SaaS…..

Knowledge Centered Service (KCS) in the Age of AI: Why Methodology Still Matters

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How Conversational AI Is Reshaping Contact Center Economics

Posted on: April 3, 2026

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The $80 Billion Wake-Up: What Gartner’s 2026 Contact Center Forecast Means for Your Knowledge Strategy

Posted on: April 2, 2026

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91% of CX Leaders Face AI Pressure — Knowledge Is the Missing Piece

Posted on: April 1, 2026

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Why Your AI Agents Are Only as Smart as Your Knowledge Graph

Posted on: March 31, 2026

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The Connected Rep Strategy: How Expert Assist Technology Boosts Contact Center Efficiency by 30%

Posted on: March 24, 2026

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AI Quality Assurance in Contact Centers: How 100% Interaction Monitoring Works

Posted on: March 23, 2026

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What Is an AI Copilot for Customer Service? Benefits,& How to Deploy

Posted on: March 20, 2026

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The AI Tax on Customer Experience: When More AI Hurts CX

Posted on: March 19, 2026

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The Self-Service Adoption Gap: Why Customers Start in Your Portal and End Up Calling an Agent

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Knowledge Governance for AI: How to Build Trust in AI-Powered Knowledge Bases

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