Pratik Salia

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

Agentic AI vs Generative AI: Key Differences, Examples & CX Use Cases

by: Pratik Salia | May 23, 2025

Customer Experience

AI has evolved from simply generating content to actually making…..

How is Agentic AI Used for Customer Service?

Posted on: May 16, 2025

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The Ultimate Guide to User Manual Software in 2025

Posted on: April 21, 2025

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Exotel and Knowmax Join Forces to Refine Omnichannel Customer Support with AI-Powered Knowledge

Posted on: February 25, 2025

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Top 10 Customer Service Software in 2025

Posted on: February 14, 2025

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What Makes Knowledge-Centered Service a Game-Changer?

Posted on: December 9, 2024

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7 Must-Have Customer Experience Technologies to Enhance Your CX in 2025

Posted on: November 30, 2024

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10 Ways to Achieve Customer Service Excellence

Posted on: November 12, 2024

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Top 5 Features to Look for When Picking an Agent Desktop

Posted on: October 25, 2024

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Top 10 Omnichannel Customer Service Examples for Your Inspiration

Posted on: October 23, 2024

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10+ Call Center Best Practices for Better CX

Posted on: October 16, 2024

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10 Project Documentation Types with Templates

Posted on:

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