Pratik Salia

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

What Makes Knowledge-Centered Service a Game-Changer?

by: Pratik Salia | December 9, 2024

Customer Experience

Customers today aren’t just asking for help—they’re asking for help…..

7 Must-Have Customer Experience Technologies to Enhance Your CX in 2025

Posted on: November 30, 2024

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10 Ways to Achieve Customer Service Excellence

Posted on: November 12, 2024

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7 Knowledge Base Metrics You Need to Track

Posted on: October 30, 2024

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Top 5 Features to Look for When Picking an Agent Desktop

Posted on: October 25, 2024

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Top 10 Omnichannel Customer Service Examples for Your Inspiration

Posted on: October 23, 2024

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10+ Call Center Best Practices for Better CX

Posted on: October 16, 2024

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10 Project Documentation Types with Templates

Posted on:

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10 Basic Customer Service Principles You Need to Know

Posted on: October 11, 2024

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Ecommerce Customer Service: Advantages and Best Practices

Posted on: September 12, 2024

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9 Steps to Create a Step-By-Step Guide (+ Free Template)

Posted on: September 3, 2024

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7 Steps to Create an Internal Communications Strategy

Posted on: August 31, 2024

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Knowledge by Knowmax

Everything you need to know about the Customer Experience industry in one place.

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