Knowledge base platform for customer service

Single unified knowledge base platform that has the power to extend customer service content to every customer touchpoint. Create and content ranging from ‘how-to articles’ to picture guides. Extend right information access to agents and customers at the right time.

  • Enable self-service
  • Faster resolutions & fewer ticket
  • Structured content management
  • Easy navigation towards resolutions

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Knowledge base platform for customer service

Knowledge base for Customer support

Monitor words and phrases that users and support agents use to alter and improve navigation experience. Knowmax allows you to keep a track of top search queries to ensure that content is regularly updated on the knowledge base platform for enhanced customer experience.

Knowledge base for Customer support

Knowledge base platform for Self-service

Allow your customers to solve their queries by integrating Knowmax within your business website or creating an accessible portal-based system. With rich content, updated regularly, ensure the best use of your resources.

Knowledge base platform for Self-service

Knowledge base platform for Contact center

Knowmax provides an all-in-one knowledge repository for all organizational knowledge, information, and data. Update on just one system and watch it reflect all divides used by agents working from any place. In addition to this, you can create visual guides for information that is long to read for easy understanding.

Knowledge base platform for Contact center

Multilingual knowledge base

Our knowledge base platform understands the power of communication. We have a multilingual platform where all the information can be created or stored in the language preferred or used by a specific region, person or organisation.

Multilingual knowledge base

Single platform knowledge repository

The knowledge base platform focuses on the elimination of time wasted in toggling between screens. With a single platform containing all information required for communication a lot of time is saved which decreases the average handling time.

Single platform knowledge repository

Create knowledge base FAQs & Articles

With no prior experience in creating content, you can begin to author, edit and create articles, help guides, and FAQs for users and end customers. Define roles and rights to provide a clear flow of information and manage users according to permissions granted.

Create knowledge base FAQs & Articles

Findability of information

Our knowledge base platform has two methods that assist in finding information quickly through keyword search. One is by search within the knowledge base platform; this scans the entire knowledge base for the keyword and locates relevant articles for an agent. The second method is the ability to search within a specific document for pertinent information.

Findability of information

Knowledge base for chatbot

With NLP integrated programs, make your chatbot intelligent enough to converse like a human. With access to the knowledge base platform, the chatbot can talk to customers as a substitute for an agent.

Knowledge base for chatbot

Internal knowledge base platform

With Knowmax’s capability to support all formats of information, ensure all organizational knowledge is structured on a centralized platform. Files ranging from PDF, word documents, PPTs, and excel spreadsheets; enable easy access to your library by allotting permissions and rights to users, employees, and front liners.

Internal knowledge base platform

Analytics dashboard

Our knowledge base platform comes with an analytics dashboard that helps observe the content hit day-wise and name-wise and the overall usage. Analytics checks what customers are looking for and stays ahead in helping them even better.

Analytics dashboard

Knowledge migration can be done, not in months but in a few days with Knowmax

What Our Customers Say

How to create a functional knowledge base for your organization?

How to create a functional knowledge base for your organization?

You can achieve positive customer service across omni channels and all contact points with unparalleled consistency using a knowledge base platform. With a few simple steps in mind, create a knowledge base that is helpful internally (for customer service agents) and externally (for customers) for overall growth of your organisation.Create a knowledge base that is synergized with organisational goals and sets the structure and culture of the workplace.

Numbers that make us proud & our clients profitable

90%

Call quality at
contact center

73%

Successful chatbot
interactions

21%

Improvement
in FCR

12%

Improvement in call
documentation

$500K

Annual cost
savings

6 Months

ROI achieved &
savings post that

Our expertise in industry driven framework

Case Studies

Case studies

Knowledge Hub

Knowledge hub

Blog

Blog

On-Demand Webinar

On-demand webinar

FAQs

What is a knowledge base platform?

A knowledge base platform is an innovative way of preserving enterprise information pertaining to all products and services. It is a way to access or document the necessary information about any product or service.

Benefits of knowledge base

A knowledge base is a one-stop access to create, store and access organizational information. It allows customized information of different types and gives you all-in-one access through a search.

Knowledge base for small businesses & enterprises

Yes, a knowledge base platform is suitable for any business from small to large scale. You can select the features you want in your knowledge based system and use them according to your need. You can opt for more features later on too.

Internal knowledge base platform

A knowledge base platform has all information of the organization on a cloud-based platform. You can selectively give authorization for data viewing through permissions on the platform to the internal team.

Personal knowledge based system

Our team at Knowmax can customize your knowledge base to make it look and feel like your own. With features to add your company credentials on the frontend, organize all business-related information and knowledge.

Cloud knowledge base platform

Ours is a cloud-based knowledge base platform, which means all information is stored on the cloud. Through the cloud-based storage system, any personnel, anywhere, can access desired information with the right credentials.

Enable mistake-free omnichannel customer service

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