Single unified knowledge base platform that has the power to extend customer service content to every customer touchpoint. Create and content ranging from ‘how-to articles’ to picture guides. Extend right information access to agents and customers at the right time.
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Monitor words and phrases that users and support agents use to alter and improve navigation experience. Knowmax allows you to keep a track of top search queries to ensure that content is regularly updated on the knowledge base platform for enhanced customer experience.
Allow your customers to solve their queries by integrating Knowmax within your business website or creating an accessible portal-based system. With rich content, updated regularly, ensure the best use of your resources.
Knowmax provides an all-in-one knowledge repository for all organizational knowledge, information, and data. Update on just one system and watch it reflect all divides used by agents working from any place. In addition to this, you can create visual guides for information that is long to read for easy understanding.
Our knowledge base platform understands the power of communication. We have a multilingual platform where all the information can be created or stored in the language preferred or used by a specific region, person or organisation.
The knowledge base platform focuses on the elimination of time wasted in toggling between screens. With a single platform containing all information required for communication a lot of time is saved which decreases the average handling time.
With no prior experience in creating content, you can begin to author, edit and create articles, help guides, and FAQs for users and end customers. Define roles and rights to provide a clear flow of information and manage users according to permissions granted.
Our knowledge base platform has two methods that assist in finding information quickly through keyword search. One is by search within the knowledge base platform; this scans the entire knowledge base for the keyword and locates relevant articles for an agent. The second method is the ability to search within a specific document for pertinent information.
With NLP integrated programs, make your chatbot intelligent enough to converse like a human. With access to the knowledge base platform, the chatbot can talk to customers as a substitute for an agent.
With Knowmax’s capability to support all formats of information, ensure all organizational knowledge is structured on a centralized platform. Files ranging from PDF, word documents, PPTs, and excel spreadsheets; enable easy access to your library by allotting permissions and rights to users, employees, and front liners.
Our knowledge base platform comes with an analytics dashboard that helps observe the content hit day-wise and name-wise and the overall usage. Analytics checks what customers are looking for and stays ahead in helping them even better.
Knowmax, a Knowledge Management Platform has expanded our capabilities in terms of communication, information accessibility, and knowledge sharing about products and services with our end customers through digital and assisted channels using Picture Guides for pictorial support regarding various use cases, and their Al based knowledge base, becoming brain to our Chatbot “Saeed”. This helps over 120 Contact Center Agents as well as our customers on Mobile App, ChatBot & Website engage with our brand regularly; pushing us closer towards our goal of going digital.
Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly.
Knowmax is the Device Knowledge Management Solution that Celcom has adopted. The Unique feature set for Picture guides, effortlessly complement its vast repositories of device information. Our customers have used this self-help tool extensively to solve their queries as Knowmax is integrated with our Celcom Life App, reducing the volume of tickets for our CX teams. Knowmax’s robust functionality and the ease with which we were able to generate user reports have set this platform at an advantage over its competition.
We have achieved a 12% increase in FCR. We’re now providing seamless customer service to over 2 million users. Knowmax has transformed our CX function and helped us increase our C-SAT scores by 28%. We’re lucky to have found a Knowledge Partner that delivered promising results and supported us throughout our Knowledge Management journey.
You can achieve positive customer service across omni channels and all contact points with unparalleled consistency using a knowledge base platform. With a few simple steps in mind, create a knowledge base that is helpful internally (for customer service agents) and externally (for customers) for overall growth of your organisation.Create a knowledge base that is synergized with organisational goals and sets the structure and culture of the workplace.
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A knowledge base platform is an innovative way of preserving enterprise information pertaining to all products and services. It is a way to access or document the necessary information about any product or service.
A knowledge base is one-stop access to create, store and access organizational information. It allows customized information of different types and gives you all-in-one access through a search.
Yes, a knowledge base platform is suitable for any business from small to large scale. You can select the features you want in your knowledge-based system and use them according to your need. You can opt for more features later on too.
A knowledge base platform has all information of the organization on a cloud-based platform. You can selectively give authorization for data viewing through permissions on the platform to the internal team.
Our team at Knowmax can customize your knowledge base to make it look and feel like your own. With features to add your company credentials on the front, organize all business-related information and knowledge.
Ours is a cloud-based knowledge base platform, which means all information is stored on the cloud. Through the cloud-based storage system, any personnel, anywhere, can access desired information with the right credentials.