CRM Knowledge Base VS Knowmax

Why is Knowmax the best CRM Knowledge base alternative?

Features	CRM KB		Knowmax	KM

Cognitive decision trees
Visual how-to guides
Auto-saves content
User analytics & audit trail
Supports concurrent chat

enables seamless self-service and save costs

Save costs while enabling seamless self-service

Spending additional expenses for integrations on your CRM knowledge base ends with Knowmax. We integrate with the tools you already use so you can leverage your Knowledge base across platforms for omnichannel CX.

What Our Customers Say

Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.

Quality and Training Director

By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.

Senior Manager-Process & Project Management

I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.

VP Training , Quality & CX Digitization

Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.

Group Customer Service Head

Rise to the next level of Knowledge Management with Knowmax

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Why is Knowmax the best CRM Knowledge base alternative?

KM

Save costs while enabling seamless self-service