Self Service Portal To Enhance CX & Reduce Support Costs

More than 50% customers think it is better to solve product issues themselves rather than rely on Customer service.

  • Help guides
  • Active workflows
  • Interactive usability
Self Service Portal To Enhance CX & Reduce Support Costs

How can Knowmax help you with self service portal

Scale Faster

Scale Faster

Engage customers across multiple touchpoints such as digital channels like website, chatbots, apps while not letting them wait for long.

Interactive Guides

Interactive Guides

Strengthen customer engagement using simple tools such as Picture Guides, Decision Trees and precised answers to queries formatted in FAQs.

Empower self-learning

Empower self-learning

Initiate better experience for customers through self service portal; enhancing the product knowledge while being favorable to customer behavior.

Proactive views

Proactive views

Analyze the adequacy of services through robust content engagement insights intensifying data-driven availability for customers as per their needs.

Seamless Navigation

Seamless Navigation

Help customers find resolutions on their own by enabling ease of use with AI-backed knowledge self-service system.

Product Feature Set

Remote Diagnostics

Remote Diagnostics

Self service portal helps users get informed about devices to remotely configure and troubleshoot issues effortlessly with proactive updates and notifications.

Multilingual support

Multilingual support

No more lingual roadblocks while troubleshooting issues with smart access to supported languages integrated into the platform.

Assisted Browsing

Assisted Browsing

Tech assisted guidance in searching and browsing abilities ensure users not to get difficulty while navigating through solutions.

Learn how knowmax can foster self-service with interactive features

Our expertise in industry driven framework

Case Studies

Case studies

knowledge Hub

Knowledge Hub

Blog

Blog

On-Demand Webinar

On-Demand Webinar

Trusted by

Integrations with tools that you choose

Zendesk
Freshdesk
Salesforce
Freshchat
Ameyo
Talkdesk
3rd Party
Applications
CRM

Custom CRM

Bot

Chatbots

OMS

OMS Platform

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