Self Service Portal For Customer Experience

More than 50% of customers think it is better to solve issues themselves rather than rely on customer service.

  • Enhance CX
  • Reduce support cost
  • Availability anytime, anywhere
Self Service Portal For Customer Experience

Give your customers the information they need quickly

Integrate knowledge base

Integrate knowledge base

Integration of a robust knowledge base helps in ticket deflection. Simply put, fewer agents are needed to help the same number of customers, again & again.

Knowledge driven chatbot

Knowledge driven chatbot

An intelligent chatbot automatically improves the call handling process. Agents won’t have to address repeat tickets & customers can find the information they are looking for effectively.

Empower self-learning

Empower self-learning

Empowering agents & customers by equipping them with self-learning tools. This allows timely & pressure-free resolution to customer's concerns and allows agents to learn at their pace.

Easy navigation towards resolution

Easy navigation towards resolution

Organizing data in an accessible manner instead of it being scattered all over the place allows faster navigation towards a resolution to any problem.

Deployment of WhatsApp bot

Deployment of WhatsApp bot

Businesses must be present everywhere every time on every customer touchpoint. WhatsApp bot allows connectivity that will help customers stay connected in real-time & feel valued.

Product Feature Set

Remote Diagnostics

Remote Diagnostics

A self-service portal helps users get information about devices to configure remotely, troubleshoot issues, and self-healing effortlessly with proactive updates and notifications.

Multilingual support

Multilingual support

No more lingual roadblocks while troubleshooting issues with smart access to supported multiple languages integrated into the platform.

Assisted Browsing

Assisted Browsing

Tech assisted guidance in searching and browsing abilities ensure users not to get difficulty while navigating through solutions.

Learn how Knowmax can foster self-service with interactive features

Our expertise in industry driven framework

Case Studies

Case studies

knowledge Hub

Knowledge Hub

Blog

Blog

On-Demand Webinar

On-Demand Webinar

Trusted by

Integrations with tools that you choose

Zendesk
Freshdesk
Salesforce
Freshchat
Ameyo
Talkdesk
3rd Party
Applications
CRM

Custom CRM

Bot

Chatbots

OMS

OMS Platform

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