Integration of a robust knowledge base helps in ticket deflection. Simply put, fewer agents are needed to help the same number of customers, again & again.
An intelligent chatbot automatically improves the call handling process. Agents won’t have to address repeat tickets & customers can find the information they are looking for effectively.
Empowering agents & customers by equipping them with self-learning tools. This allows timely & pressure-free resolution to customer's concerns and allows agents to learn at their pace.
Organizing data in an accessible manner instead of it being scattered all over the place allows faster navigation towards a resolution to any problem.
Businesses must be present everywhere every time on every customer touchpoint. WhatsApp bot allows connectivity that will help customers stay connected in real-time & feel valued.
A self-service portal helps users get information about devices to configure remotely, troubleshoot issues, and self-healing effortlessly with proactive updates and notifications.
No more lingual roadblocks while troubleshooting issues with smart access to supported multiple languages integrated into the platform.
Tech assisted guidance in searching and browsing abilities ensure users not to get difficulty while navigating through solutions.