AI Chatbots For Customer Service: Delivering Out Of The Bot Experiences 24*7

Make AI chatbot more efficient and reliable to enrich digital experiences and power human-like exchanges between customers and your brand with Knowmax’s AI knowledge base. Chatbots, intelligent enough to pose as humans, allow customers to get the right aid at the right time while freeing up your support front liners for more complex tasks.

  • Reduce support tickets
  • Minimize operational costs
  • Seamless digital interactions
  • Extension to L1 support

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AI Chatbots For Customer Service: Delivering Out Of The Bot Experiences 24*7

Less artificial, more human with AI virtual assistants

With NLP (Natural Language Processing) trained chatbots, capture user sentiments while delivering apt and accurate responses. We help bots learn from conversational data to become more efficient and relatable. Build the best of customer relations with conversations that are meaningful.

Less artificial, more human with AI virtual assistants

Speak the language of your customers

Can your current bot communicate in more than a dozen languages? Ours can! Enhance customer experiences with chatbots built and trained by Knowmax, that use and converse in the languages convenient to your target audience. Our bot can adapt to phrases and speech, thereby eliminating language barriers.

Speak the language of your customers

Smarter, better, quicker resolutions

Knowmax’s AI-powered framework structures and answers using the content from your knowledge base, to deliver the most appropriate and contextual responses in no time. Enable your customers to experience seamless self-service with virtual assistants that work for you.

Smarter, better, quicker resolutions

Supporting CX teams with AI chatbots

An intelligent virtual assistant can resolve customer tickets as fast as a human support agent can. Assist your support teams to handle seamless interactions. Not only do support agents have time for more complex interactions, but your operational expenses also come down a notch.

Supporting CX teams with AI chatbots

Definitive responses, happier customers

Knowmax has features like decision trees, predictive search and visual guides that promote findability of the content. These features can be integrated with bot, for your brand to deliver apt responses, as and when needed. With canned responses, ensure consistency in all digital customer interactions.

Definitive responses, happier customers

A bot that earns for you

With great training, comes greater efficiency. Train your bot to engage with prospective buyers and help customers proactively. From generating business leads, to up-selling and cross-selling your range of products and services; bots powered by AI can do it all.

A bot that earns for you

Chatbots can save over 30% in customer support costs.

What Our Customers Say

How are AI chatbots helping in customer service?

How are AI chatbots helping in customer service?

Artificial intelligence has opened doors for enterprises to automate processes & increase real-time interactions through virtual assistants. AI chatbot, as the perfect specimen of self-service, is paving a tech-driven way for businesses to digitally handle customers’ queries. Being a powerful digital tool, chatbots are helpful for customers who want faster responses to their questions & for agents to provide instant solutions.

Numbers that make us proud & our clients profitable

90%

Call quality at
contact center

73%

Successful chatbot
interactions

21%

Improvement
in FCR

12%

Improvement in call
documentation

$500K

Annual cost
savings

6 Months

ROI achieved &
savings post that

Our expertise in industry driven framework

Case Studies

Case studies

Knowledge Hub

Knowledge hub

Blog

Blog

On-Demand Webinar

On-demand webinar

We nurture conversations, not just interactions.

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