| Solutions | AI ChatbotMake AI chatbot more efficient and reliable to enrich digital experiences and power human-like exchanges between customers and your brand with Knowmax’s AI knowledge base. Chatbots, intelligent enough to pose as humans, allow customers to get the right aid at the right time while freeing up your support front liners for more complex tasks.
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With NLP (Natural Language Processing) trained chatbots, capture user sentiments while delivering apt and accurate responses. We help bots learn from conversational data to become more efficient and relatable. Build the best of customer relations with conversations that are meaningful.
Can your current bot communicate in more than a dozen languages? Ours can! Enhance customer experiences with chatbots built and trained by Knowmax, that use and converse in the languages convenient to your target audience. Our bot can adapt to phrases and speech, thereby eliminating language barriers.
Knowmax’s AI-powered framework structures and answers using the content from your knowledge base, to deliver the most appropriate and contextual responses in no time. Enable your customers to experience seamless self-service with virtual assistants that work for you.
An intelligent virtual assistant can resolve customer tickets as fast as a human support agent can. Assist your support teams to handle seamless interactions. Not only do support agents have time for more complex interactions, but your operational expenses also come down a notch.
Knowmax has features like decision trees, predictive search and visual guides that promote findability of the content. These features can be integrated with bot, for your brand to deliver apt responses, as and when needed. With canned responses, ensure consistency in all digital customer interactions.
With great training, comes greater efficiency. Train your bot to engage with prospective buyers and help customers proactively. From generating business leads, to up-selling and cross-selling your range of products and services; bots powered by AI can do it all.
Knowmax, a Knowledge Management Platform has expanded our capabilities in terms of communication, information accessibility, and knowledge sharing about products and services with our end customers through digital and assisted channels using Picture Guides for pictorial support regarding various use cases, and their Al based knowledge base, becoming brain to our Chatbot “Saeed”. This helps over 120 Contact Center Agents as well as our customers on Mobile App, ChatBot & Website engage with our brand regularly; pushing us closer towards our goal of going digital.
Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly.
Knowmax is the Device Knowledge Management Solution that Celcom has adopted. The Unique feature set for Picture guides, effortlessly complement its vast repositories of device information. Our customers have used this self-help tool extensively to solve their queries as Knowmax is integrated with our Celcom Life App, reducing the volume of tickets for our CX teams. Knowmax’s robust functionality and the ease with which we were able to generate user reports have set this platform at an advantage over its competition.
To convert customer support teams to customer delight teams, we identified the need for efficient Knowledge Management early on. We needed a platform deeply integrated into our CRM that could capture detailed analytics, and the Knowmax team came to our rescue. With quick onboarding and DIY, no-code content creation, the Knowmax platform catered to all our pain points and helped us improve the customer experience for Gameskraft’s 10Mn+ user-base! Decision trees and visual guides for agents helped us reduce AHT by ~10% and improve First contact Resolution by ~15% to bring it up to industry standards.
Artificial intelligence has opened doors for enterprises to automate processes & increase real-time interactions through virtual assistants. AI chatbot, as the perfect specimen of self-service, is paving a tech-driven way for businesses to digitally handle customers’ queries. Being a powerful digital tool, chatbots are helpful for customers who want faster responses to their questions & for agents to provide instant solutions.
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Enterprise knowledge management system helping achieve CX goals
