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Interactive decision tree software improving CSAT by 30%

Knowmax’s interactive decision tree software resolves complex queries and customer interactions with a guided workflow. Decision trees help in a simplified schematic representation of complex problem statements and technical processes for support teams and customers with a step-by-step decision mechanism.

  • Reduced Average Handle Time
  • Improved First Call Resolution
  • Assured Knowledge Delivery
  • Efficient Agent Operations

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Interactive decision tree software improving CSAT by 30%

Intuitive & DIY decision trees for enterprises

Create guided workflows as per business needs. Agents too can create the knowledge for their dashboard in the form of explicit knowledge. It gives your workforce the liberty to learn and mingle up while improving on the service quality fronts. Knowmax’s interactive decision trees are published using a perceptive UI for benefit of the user.

Intuitive & DIY decision trees for enterprises

Customized to-your-needs decision tree

Knowmax solutions are delivered as per the convenience of your business and are custom-made for the users. Integration of decision trees with your website or chatbot will work smoothly on any browser, any PCs, or smartphones. Our decision tree software is available for on-cloud and on-premise delivery models with multi-lingual options.

Customized to-your-needs decision tree

Improve customer journey with decision trees

Ensure higher Customer Satisfaction (CSAT) and customer loyalty through seamless support and promote self-care amongst customers and users. Keep the visitors engaged with an easy user interface (UI) for better interaction. Strengthen your net promoter score (NPS) by a sizable margin, while emphasizing key support metrics with Knowmax.

Improve customer journey with decision trees

Decision trees for improved service metrics

Your self-service platforms too can use decision trees for an enhanced rate of independent resolution. Integrate your decision trees with your CRM, backend databases, telephony & more for consistent knowledge. Create custom workflows and triggers for specific scenarios on your own. Decision trees function similarly to RPA for automating various resolutions.

Decision trees for improved service metrics

Use of decision trees for call centers

Appropriate use of decision tree software helps in building consistency in customer support by reducing the average handle time of tickets and calls for complex interactions. Ensure your support agents use Knowmax’s intuitive decision tree tool to enhance first call resolution and overall CSAT and CX score.

Use of decision trees for call centers

Decision trees changing face of self-service

At least 67% of customers prefer self-service to assisted customer support. Using a guided workflow, a user can troubleshoot and solve their queries on a business’ digital touchpoints. It not only helps the customer to quickly find apt resolutions but also increases customer success, retention, satisfaction, and loyalty.

Decision trees changing face of self-service

Real-time analytics with decision trees

Read the usage, feedback, loops, and critical achievements of your decision tree integration right when it’s happening. Explore usage, efficiency, and resolution rate of decision trees through a unified dashboard. Keep a track of the most frequent queries and how they impact user resolution experiences. Receive data filtered and organized as actionable insights with Knowmax’s intelligent analytical tools.

Real-time analytics with decision trees

30% improvement in customer satisfaction & agent efficiency with Knowmax

What Our Customers Say

How decision tree software helps in enhancing customer experience

How decision tree software helps in enhancing customer experience

Brands today have detailed processes with dynamic changes to serve millennials across the globe. As a CX head, it is important to use a decision tree software to ensure that the right information is given to customers across assisted and digital channels. Knowmax is a decision tree software that helps you create workflows and publish them across all customer touchpoints using an interactive UI backed with robust analytics.

Numbers that make us proud & our clients profitable

90%

Call quality at
contact center

73%

Successful chatbot
interactions

21%

Improvement
in FCR

12%

Improvement in call
documentation

$500K

Annual cost
savings

6 Months

ROI achieved &
savings post that

Our expertise in industry driven framework

Case Studies

Case studies

Knowledge Hub

Knowledge hub

Blog

Blog

On-Demand Webinar

On-demand webinar

FAQs

Why should I use a decision tree maker?

If you want to help agents navigate support calls and resolve queries the first time, you should have a decision tree maker.

Is a decision tree tool helps to improve internal processes?

Yes. Connect your data to the software maker, create interactive decision trees & make updates organization-wide.

How can I adhere to SOPs using decision tree software?

By standardizing processes, you can ensure better adherence as agents don’t get overworked with excessive documentation that they would otherwise need to go through.

How contact center scripting software improves FCR?

Decision tree software or also called call center scripting software resolves complex queries & simplifies customer interactions to a few clicks which helps to improve the resolution rate.

How is the DT tool helpful for structuring knowledge for the help desk?

Interactive decision tree tool converts information silos in step-by-step intuitive workflow and equips your agents with the right information.

Can an organization customize a decision tree?

Yes. The user can prepare and upload the content as per their needs entirely customized around the product or the service.

Classify your vast knowledge with a robust branching mechanism today with Knowmax

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