Our interactive decision tree software resolves complex queries and simplifies customer interactions to a few clicks. Streamline technical processes for support teams and customers with a step-by-step intuitive workflow.
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Allow users and departments to create guided workflows as per business needs. From resolving Customer Support tickets to streamlining communication within departments; Knowmax’s interactive decision trees are published using a perceptive UI for the benefit of the user.
Knowmax solutions are made-to-measure and delivered as per the convenience of your business. Integrate decision trees within your website or chatbot, that’ll work just as well on any browser PCs or smartphones. Choose from our On-Cloud and On-Premise delivery models with multi-lingual options, that best suit your brand’s business needs.
Strengthen your Net Promoter Score by a sizable margin, while emphasizing on key support metrics with Knowmax. Ensure higher Customer Satisfaction (CSAT) and customer loyalty through seamless support and promote self-care amongst customers and users.
Reduce average handle time of tickets and calls by using a decision trees software for complex interactions, by building consistency in customer support. Ensure your support agents use Knowmax’s Interactive Decision Tree Tool to enhance First Call Resolution and overall CSAT score.
At least 67% of customers prefer self-service to assisted customer support. Using a guided workflow, a user can troubleshoot and solve their queries on a business’ digital touchpoint. It not only helps the customer to quickly find apt resolutions but also increases customer retention, satisfaction, and loyalty.
Explore usage, efficiency and resolution rate of decision trees through a unified dashboard. Keep a track of most frequent queries and how they impact user resolution experiences. All data is made actionable with Knowmax’s intelligent analytical tools.
Knowmax, a Knowledge Management Platform has expanded our capabilities in terms of communication, information accessibility, and knowledge sharing about products and services with our end customers through digital and assisted channels using Picture Guides for pictorial support regarding various use cases, and their Al based knowledge base, becoming brain to our Chabot “Saeed”. This helps over 120 Contact Center Agents as well as our customers on Mobile App, ChatBot & Website engage with our brand regularly; pushing us closer towards our goal of going digital.
Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly.
Knowmax is an easy to build & maintain omni-channel customer experience platform. Our contact center agents found the decision tree navigation to be seamless making it to comprehend on a single page. Real time analytics helped us understand productivity & quality of our agents. Their customer success team was proactive and helped us during our on-boarding and later for on-going support. This has helped us in reducing AHT and drive Self-Service at NestAway.
Working with Knowmax has been an easy and hassle free experience. We got the solution which catered to all our requirements and the implementation was very quick! Special thanks to the team for being available for query resolution and support whenever needed!!
KnowMax is the Device Knowledge Management Solution that Celcom has adopted. The Unique feature set for Picture guides, effortlessly complement its vast repositories of device information. Our customers have used this self-help tool extensively to solve their queries as KnowMax is integrated with our Celcom Life App, reducing the volume of tickets for our CX teams. KnowMax’s robust functionality and the ease with which we were able to generate user reports have set this platform at an advantage over its competition.
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Brands today have detailed processes with dynamic changes to serve millennials across the globe. As a CX Head, it is important to use a decision tree software to ensure that the right information is given to customers across assisted and digital channels. Knowmax is a decision tree software that helps you create workflows and publish them across all customer touchpoints using an interactive UI backed with robust analytics.
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