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No-code DIY Interactive Decision Trees Software To Simplify Customer Engagement

  • Turn complex SOPs into next best action steps
  • Create logical scripts for customer support
  • Automate self-service and enhance CX
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Benefits of our
decision tree maker :

1

Improved First Contact Resolution rate


2

Mistake proof solutions with improved next best action


3

Reduce Average Handle Time


Features of Knowmax decision tree software

1 .

Guided workflows for seamless customer engagement

Decision trees provide an auto traverse option for any customer questions. The feature makes support teams not miss any crucial steps while interacting with customers. This leads to accurate resolutions and happy customers.

2 .

No code, DIY decision trees for customer service

Create simple or complex decision trees with options to add, edit, and delete a guidance step or user response. Make customized scripts for customer support with Knowmax’s DIY interactive decision tree software.

3 .

Reduce response time by linking modules

With an integrated interface, link a guidance step to any node in the decision tree. Nodes can be linked to jump or skip unnecessary steps to reduce response time. Media attachments can be added to nodes to speed up resolution.

4 .

CRM integration for personalized resolutions

Collect customer data through CRM integrations and track each customer’s journey. With correct customer data always at your disposal, provide the best solutions for individual customer problems.

5 .

Micro-segmented analytics to shape CX strategy

Explore time spent on every node, usage analytics, efficiency, and resolution rate of each decision tree through a unified dashboard. This helps analyze data all around to improve on the existing knowledge base and shape CX strategy.



Supercharge your CX with Knowmax





Get comprehensive guided workflows with Knowmax


Online interactive decision tree maker software lets enterprises of any kind across telecom, health care, BFSI, and more create crisp, mistake-proof resolutions for simple or complex queries. The no-code DIY feature of the decision tree tool allows easy knowledge creation and sharing for support teams. This enables exceptional CX through assisted and digital channels.

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What Our Customers Say


How interactive decision tree software helps in enhancing customer experience?



Nearly 60% of customers feel that long hold and wait times are the most frustrating parts of a service experience. With interactive decision tree software, enterprises can create guided workflows for resolutions in just a few steps. From quick troubleshooting to auto traverse steps through CRM integration, enhance customer experience with the dynamic decision tree maker.

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Business metrics driven by Knowmax


30 -
0

Reduction of errors by support teams


15 -
0

Call Deflection to Self Service channels


20 -
0

Reduction of time to proficiency


15 -
0

Reduction in support costs



Frequently Asked Questions



Do users need to remember decision tree titles for search?

Can decision tree steps be automated?

How long does a user take to learn the decision tree tool?

Are decision trees accessible across departments on Knowmax platform?

Can we check detailed usage feedback of decision trees?

Can we migrate existing content to create a decision tree?

Want to know how Knowmax can be effective in query resolution ?

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