Knowmax’s interactive decision tree software resolves complex queries and customer interactions with a guided workflow. Decision trees help in simplified schematic representation of complex problem statements and technical processes for support teams and customers with a step-by-step decision mechanism.
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Create guided workflows as per business needs. Agents too can create the knowledge for their own dashboard in the form of explicit knowledge. It gives your workforce a liberty to learn and mingle up while improving on the service quality fronts. Knowmax’s interactive decision trees are published using a perceptive UI for benefit of the user.
Knowmax solutions are delivered as per the convenience of your business and are custom made for the users. Integration of decision trees with your website or chatbot will work smooth on any browser, any PCs or smartphones. Our decision tree software is available for on-cloud and on-premise delivery models with multi-lingual options.
Ensure higher Customer Satisfaction (CSAT) and customer loyalty through seamless support and promote self-care amongst customers and users. Keep the visitors engaged with easy user interface (UI) for better interaction. Strengthen your net promoter score (NPS) by a sizable margin, while emphasizing on key support metrics with Knowmax.
Your self service platforms too can use decision trees for enhanced rate of independent resolution. Integrate your decision trees with your CRM, backend databases, telephony & more for consistent knowledge. Create custom workflows and triggers for specific scenarios on your own. Decision trees function similar to RPA for automating various resolutions.
Appropriate use of decision tree software helps in building consistency in customer support by reducing average handle time of tickets and calls for complex interactions. Ensure your support agents use Knowmax’s intuitive decision tree tool to enhance first call resolution and overall CSAT and CX score.
At least 67% of customers prefer self-service to assisted customer support. Using a guided workflow, a user can troubleshoot and solve their queries on a business’ digital touch points. It not only helps the customer to quickly find apt resolutions but also increases customer success, retention, satisfaction, and loyalty.
Read the usage, feedback, loops, and critical achievements of your decision tree integration right when it’s happening. Explore usage, efficiency and resolution rate of decision trees through a unified dashboard. Keep a track of most frequent queries and how they impact user resolution experiences. Receive data filtered and organised as actionable insights with Knowmax’s intelligent analytical tools.
Knowmax, a Knowledge Management Platform has expanded our capabilities in terms of communication, information accessibility, and knowledge sharing about products and services with our end customers through digital and assisted channels using Picture Guides for pictorial support regarding various use cases, and their Al based knowledge base, becoming brain to our Chabot “Saeed”. This helps over 120 Contact Center Agents as well as our customers on Mobile App, ChatBot & Website engage with our brand regularly; pushing us closer towards our goal of going digital.
Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly.
Knowmax is an easy to build & maintain omni-channel customer experience platform. Our contact center agents found the decision tree navigation to be seamless making it to comprehend on a single page. Real time analytics helped us understand productivity & quality of our agents. Their customer success team was proactive and helped us during our on-boarding and later for on-going support. This has helped us in reducing AHT and drive Self-Service at NestAway.
Working with Knowmax has been an easy and hassle free experience. We got the solution which catered to all our requirements and the implementation was very quick! Special thanks to the team for being available for query resolution and support whenever needed!!
Knowmax is the Device Knowledge Management Solution that Celcom has adopted. The Unique feature set for Picture guides, effortlessly complement its vast repositories of device information. Our customers have used this self-help tool extensively to solve their queries as Knowmax is integrated with our Celcom Life App, reducing the volume of tickets for our CX teams. Knowmax’s robust functionality and the ease with which we were able to generate user reports have set this platform at an advantage over its competition.
Brands today have detailed processes with dynamic changes to serve millennials across the globe. As a CX head, it is important to use a decision tree software to ensure that right information is given to customers across assisted and digital channels. Knowmax is a decision tree software that helps you create workflows and publish them across all customer touchpoints using an interactive UI backed with robust analytics.
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