Interactive decision tree software improving CSAT by 30%

Knowmax’s interactive decision tree software resolves complex queries and customer interactions with a guided workflow. Decision trees help in simplified schematic representation of complex problem statements and technical processes for support teams and customers with a step-by-step decision mechanism.

  • Reduced Average Handle Time
  • Improved First Call Resolution
  • Assured Knowledge Delivery
  • Efficient Agent Operations

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Interactive decision tree software improving CSAT by 30%

Intuitive & DIY decision trees for enterprises

Create guided workflows as per business needs. Agents too can create the knowledge for their own dashboard in the form of explicit knowledge. It gives your workforce a liberty to learn and mingle up while improving on the service quality fronts. Knowmax’s interactive decision trees are published using a perceptive UI for benefit of the user.

Intuitive & DIY decision trees for enterprises

Customized to-your-needs decision tree

Knowmax solutions are delivered as per the convenience of your business and are custom made for the users. Integration of decision trees with your website or chatbot will work smooth on any browser, any PCs or smartphones. Our decision tree software is available for on-cloud and on-premise delivery models with multi-lingual options.

Customized to-your-needs decision tree

Improve customer journey with decision trees

Ensure higher Customer Satisfaction (CSAT) and customer loyalty through seamless support and promote self-care amongst customers and users. Keep the visitors engaged with easy user interface (UI) for better interaction. Strengthen your net promoter score (NPS) by a sizable margin, while emphasizing on key support metrics with Knowmax.

Improve customer journey with decision trees

Decision trees for improved service metrics

Your self service platforms too can use decision trees for enhanced rate of independent resolution. Integrate your decision trees with your CRM, backend databases, telephony & more for consistent knowledge. Create custom workflows and triggers for specific scenarios on your own. Decision trees function similar to RPA for automating various resolutions.

Decision trees for improved service metrics

Use of decision trees for call centers

Appropriate use of decision tree software helps in building consistency in customer support by reducing average handle time of tickets and calls for complex interactions. Ensure your support agents use Knowmax’s intuitive decision tree tool to enhance first call resolution and overall CSAT and CX score.

Use of decision trees for call centers

Decision trees changing face of self service

At least 67% of customers prefer self-service to assisted customer support. Using a guided workflow, a user can troubleshoot and solve their queries on a business’ digital touch points. It not only helps the customer to quickly find apt resolutions but also increases customer success, retention, satisfaction, and loyalty.

Decision trees changing face of self service

Real time analytics with decision trees

Read the usage, feedback, loops, and critical achievements of your decision tree integration right when it’s happening. Explore usage, efficiency and resolution rate of decision trees through a unified dashboard. Keep a track of most frequent queries and how they impact user resolution experiences. Receive data filtered and organised as actionable insights with Knowmax’s intelligent analytical tools.

Real time analytics with decision trees

30% improvement in customer satisfaction & agent efficiency with Knowmax

What Our Customers Say

How decision tree software helps in enhancing customer experience

How decision tree software helps in enhancing customer experience

Brands today have detailed processes with dynamic changes to serve millennials across the globe. As a CX head, it is important to use a decision tree software to ensure that right information is given to customers across assisted and digital channels. Knowmax is a decision tree software that helps you create workflows and publish them across all customer touchpoints using an interactive UI backed with robust analytics.

Numbers that make us proud & our clients profitable

90%

Call quality at
contact center

73%

Successful chatbot
interactions

21%

Improvement
in FCR

12%

Improvement in call
documentation

$500K

Annual cost
savings

6 Months

ROI achieved &
savings post that

Our expertise in industry driven framework

Case Studies

Case studies

Knowledge Hub

Knowledge hub

Blog

Blog

On-Demand Webinar

On-demand webinar

Classify your vast knowledge with a robust branching mechanism today with Knowmax

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