Our ebook talks about
Current challenges in self-service sector
5Ws and 1H of successful self-service
Knowledge Management modules
A survey by Global Contact Benchmarking Report conducted with 637 respondents from 72 countries stated that 915 of organizations are now implementing some or other form of self-service. The number of organizations using self-service portals, techniques or modules has thus doubled.
Current challenges in self-service sector
5Ws and 1H of successful self-service
Knowledge Management modules
