The Self Service Playbook

A survey by Global Contact Benchmarking Report conducted with 637 respondents from 72 countries stated that 915 of organizations are now implementing some or other form of self-service. The number of organizations using self-service portals, techniques or modules has thus doubled.

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    Our ebook talks about

    Current challenges in self-service sector

    5Ws and 1H of successful self-service

    Knowledge Management modules