Enhance your CX with Knowmax

AI ready knowledge management platform that ensures right engagement at right time across touchpoints.

  • Build efficiency on assisted channels
  • Call deflection digital channels
  • Improve training throughput for internal teams
  • Making chatbots smarter to answer right everywhere

Want see Knowmax in action

Single Source Of Truth - Delivered

Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system.

Are you looking for?

Speed up access
to information

Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact.

Consistent
omni channel CX

Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss

Optimized support
costs

Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query.

Time to
proficiency

Turning complex onboarding processes into clear actions, helping newbies to take the next right step with training on the go.

Micro segmented
analytics

Deep dive into actionable data to analyse usage behavior across all customer touchpoints.

Increased
CSAT

Providing smart access to contextual knowledge with easy findability, allows agents to navigate faster towards resolution.

Our solutions

Cognitive decision tree

No Code creation, deploy and analyze easy-to-use interactive workflows for your contact center agents and process implementation.

How-to guides

Step by step visual simulators enable digital adoption along with how-to & troubleshooting guides.

Knowledge base & content curation

Single repository to manage customer service documents, policies & more. Create dynamic FAQs,long tail articles and more.

Document management system

Creating a centralized space to find all your organizational knowledge for faster & better customer service

Remote visual assistance

Engage users through advanced tech support via step-by-step visual context, expert guidance, and co-browsing advancement.

Adaptive self-service

Improve call deflection with the broadest range of access methods including dynamic FAQs, guided problem resolution for self service channels, BOTs

Empower your customer engagements

Engage with your customers seamlessly across a range of different channels, including digital channels like mobile, web, chat and assisted channels like Contact centers, retail and on the field with a knowledge base management software.

Digital Channels

Digital channels

Attain full digital maturity enabling self-service knowledge management system & allowing customers to solve queries more efficiently on their own.

Website
App
Bot & RPA
Assisted Channels

Assisted channels

Empower agent productivity with navigation tools and enable easy discoverability of information using Knowledge base management software.

Contact centers
Retail
Field

Business metrics driven by Knowmax

Reduce average
hold time by 30%

Reduce support costs
by 15-20%

30% faster employee
on- boarding

Up to 25% improvement
in chatbot efficiency

30% improvement in
CSAT & NPS

Case studies

What our customers say

Integrations with tools that you choose

Explore integrations that make your day-to-day workflow more efficient and familiar.

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Easy to switch

Adopting Knowmax is a simplified process.

Blog

knowledge management for digital transformation

Knowledge Management, AI and their role in digital transformation

Omnichannel best practices

7 Omnichannel best practices for enterprises in 2021

Self service for telecom

How is Self-Service, for a Telecom Customer, Changing?

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