An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service.
Want to see Knowmax in action?
Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system.
Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact.
Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss
Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query.
Turning complex onboarding processes into clear actions, helping newbies to take the next right step with training on the go.
Delight your customers with correct solutions at the right time across all engagement channels.
Providing smart access to contextual knowledge with easy findability, allows agents to navigate faster towards resolution.
No Code DIY creation and easy-to-use interactive workflows for SOP adherance that improve customer service on both assisted and self-service channels.
Step by step visual simulators enable digital adoption along with how-to & troubleshooting guides.
Single repository to manage customer service documents, policies & more. Create dynamic FAQs, long-tail articles, and more.
Deep dive into actionable data to analyse usage behavior across all customer touchpoints.
Improve call deflection with the broadest range of access methods including dynamic FAQs, guided problem resolution for self-service, channels, BOTs, etc.
Engage users through advanced tech support via step-by-step visual context, expert guidance, and co-browsing advancement.
Engage with your customers seamlessly across both digital channels like mobile, web, chat; and assisted channels like contact centers, retail, and field with a knowledge base management software.
Attain digital maturity by deflecting calls to self-service portals powered by a knowledge management system. Empower customers and improve C-SAT by enabling customers to solve queries efficiently on their own
Empower agents to deliver superior customer service on assisted channels by using Knowledge base management software. The DIY platform improves access to information and enables customer service teams to take the next best action.
Multilingual capabilities for easy access by users across the globe
Chrome Extension to reduce screen toggle and save time
Hassle-free AI content migration and curation process
Reduction of errors by support teams
Call Deflection to Self Service channels
Reduction of time to proficiency
Reduction in customer support costs
Knowmax, a Knowledge Management Platform has expanded our capabilities in terms of communication, information accessibility, and knowledge sharing about products and services with our end customers through digital and assisted channels using Picture Guides for pictorial support regarding various use cases, and their Al based knowledge base, becoming brain to our Chatbot “Saeed”. This helps over 120 Contact Center Agents as well as our customers on Mobile App, ChatBot & Website engage with our brand regularly; pushing us closer towards our goal of going digital.
Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly.
Knowmax is the Device Knowledge Management Solution that Celcom has adopted. The Unique feature set for Picture guides, effortlessly complement its vast repositories of device information. Our customers have used this self-help tool extensively to solve their queries as Knowmax is integrated with our Celcom Life App, reducing the volume of tickets for our CX teams. Knowmax’s robust functionality and the ease with which we were able to generate user reports have set this platform at an advantage over its competition.
We have achieved a 12% increase in FCR. We’re now providing seamless customer service to over 2 million users. Knowmax has transformed our CX function and helped us increase our C-SAT scores by 28%. We’re lucky to have found a Knowledge Partner that delivered promising results and supported us throughout our Knowledge Management journey.