AI ready knowledge management platform that ensures right engagement at right time across touchpoints.
Want see Knowmax in action
Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system.
Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact.
Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss
Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query.
Turning complex onboarding processes into clear actions, helping newbies to take the next right step with training on the go.
Deep dive into actionable data to analyse usage behavior across all customer touchpoints.
Providing smart access to contextual knowledge with easy findability, allows agents to navigate faster towards resolution.
No Code creation, deploy and analyze easy-to-use interactive workflows for your contact center agents and process implementation.
Step by step visual simulators enable digital adoption along with how-to & troubleshooting guides.
Single repository to manage customer service documents, policies & more. Create dynamic FAQs,long tail articles and more.
Creating a centralized space to find all your organizational knowledge for faster & better customer service
Engage users through advanced tech support via step-by-step visual context, expert guidance, and co-browsing advancement.
Improve call deflection with the broadest range of access methods including dynamic FAQs, guided problem resolution for self service channels, BOTs
Engage with your customers seamlessly across a range of different channels, including digital channels like mobile, web, chat and assisted channels like Contact centers, retail and on the field with a knowledge base management software.
Attain full digital maturity enabling self-service knowledge management system & allowing customers to solve queries more efficiently on their own.
Empower agent productivity with navigation tools and enable easy discoverability of information using Knowledge base management software.
Knowmax, a Knowledge Management Platform has expanded our capabilities in terms of communication, information accessibility, and knowledge sharing about products and services with our end customers through digital and assisted channels using Picture Guides for pictorial support regarding various use cases, and their Al based knowledge base, becoming brain to our Chatbot “Saeed”. This helps over 120 Contact Center Agents as well as our customers on Mobile App, ChatBot & Website engage with our brand regularly; pushing us closer towards our goal of going digital.
Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly.
Knowmax is an easy to build & maintain omni-channel customer experience platform. Our contact center agents found the decision tree navigation to be seamless making it to comprehend on a single page. Real time analytics helped us understand productivity & quality of our agents. Their customer success team was proactive and helped us during our on-boarding and later for on-going support. This has helped us in reducing AHT and drive Self-Service at NestAway.
Working with Knowmax has been an easy and hassle free experience. We got the solution which catered to all our requirements and the implementation was very quick! Special thanks to the team for being available for query resolution and support whenever needed!!
Knowmax is the Device Knowledge Management Solution that Celcom has adopted. The Unique feature set for Picture guides, effortlessly complement its vast repositories of device information. Our customers have used this self-help tool extensively to solve their queries as Knowmax is integrated with our Celcom Life App, reducing the volume of tickets for our CX teams. Knowmax’s robust functionality and the ease with which we were able to generate user reports have set this platform at an advantage over its competition.