Yatharth Jain Author at,Knowmax -

Yatharth Jain

Yatharth has over 8 years of experience in CX, KM, and BPM. He founded Knowmax to make knowledge a genuine superpower for CX teams. He blends his experience working with CX and KM leaders across industries with the latest technology trends to build products people love.

LATEST BLOG

Best Practices for Call Center Compliance in 2024

by: Yatharth Jain | March 19, 2024

Call center compliance is a critical aspect of doing business…..

Customer Service Training and How to Build Training Program?

Posted on: March 15, 2024

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First Response Time and How to Improve It

Posted on: March 14, 2024

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What is Digital Customer Engagement? Learn Strategies and Benefits

Posted on: March 13, 2024

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20 Best Outbound Call Center Solutions for 2024

Posted on: March 12, 2024

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Peak Hour Traffic in Call Centers: Definition, Challenges and Best Practices

Posted on:

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20 Ways to Improve Call Center Customer Service

Posted on: March 9, 2024

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Agent Utilization Rate: How to Calculate & Improve it

Posted on: March 7, 2024

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Customer Support vs Customer Service

Posted on: March 6, 2024

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5 Types of Knowledge Management | Explicit, Declarative, Implicit, Tacit & Procedural

Posted on: February 29, 2024

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What is Proactive Customer Service? [Importance, Examples Inside]

Posted on: February 26, 2024

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How to Measure and Improve Customer Satisfaction Rate (+Case Study)

Posted on: January 29, 2024

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