Nitin Saxena

Nitin has 25 years of experience working at companies like HP and Mphasis. For more than 14 years, he has been a key figure at KocharTech (Knowmax's parent company), skillfully navigating operations, training, and quality management responsibilities across international and domestic sectors. Currently, he oversees Business Operations at Maxicus.

LATEST BLOG

Reduce Support Agent Response Time With Knowledge Base

by: Nitin Saxena | December 1, 2020

We all remember what it was like to be young,…..

Best Call Center Software In 2024 (Pricing + Features Included)

Posted on: October 22, 2020

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12 ways to deal with an Angry Customer (Including Responses)

Posted on: October 19, 2020

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Average Handle Time: Definition, Formula & Ways to Improve it

Posted on: October 14, 2020

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[Webinar] BPO’s Guide For Knowledge & Customer Experience

Posted on: October 13, 2020

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Call Deflection: How Knowledge Management Platform Helps Re-route Calls

Posted on: September 29, 2020

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Inbound Call Centers: The Reverse Sales Pitch For Better Customer Engagement

Posted on: September 25, 2020

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Customer Service Knowledge Management For Call Centers

Posted on: August 27, 2020

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Call Center Scripting: 50+scripts to Deliver Amazing CX

Posted on: August 6, 2020

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7 Ways Call Center Knowledge Base Enhances Customer Service

Posted on: June 10, 2020

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How To Improve Customer Satisfaction (CSAT) In Contact Centers?

Posted on: May 21, 2020

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Top 15 Call Center Metrics (KPIs) To Track in 2024 For Better CX

Posted on: May 20, 2020

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