Nitin Saxena

Nitin has 25 years of experience working at companies like HP and Mphasis. For more than 14 years, he has been a key figure at KocharTech (Knowmax's parent company), skillfully navigating operations, training, and quality management responsibilities across international and domestic sectors. Currently, he oversees Business Operations at Maxicus.

LATEST BLOG

Average Handle Time: Definition, Formula & Ways to Improve it

by: Nitin Saxena | October 14, 2020

Customer Experience

Ever waited in line at a grocery store, only to…..

[Webinar] BPO’s Guide For Knowledge & Customer Experience

Posted on: October 13, 2020

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Call Deflection: How Knowledge Management Platform Helps Re-route Calls

Posted on: September 29, 2020

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Inbound Call Centers: The Reverse Sales Pitch For Better Customer Engagement

Posted on: September 25, 2020

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Customer Service Knowledge Management For Call Centers

Posted on: August 27, 2020

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Call Center Scripting: 50+scripts to Deliver Amazing CX

Posted on: August 6, 2020

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7 Ways Call Center Knowledge Base Enhances Customer Service

Posted on: June 10, 2020

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How To Improve Customer Satisfaction (CSAT) In Contact Centers?

Posted on: May 21, 2020

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Top 15 Call Center Metrics (KPIs) To Track in 2024 For Better CX

Posted on: May 20, 2020

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Top Solutions For Customer Experience Challenges Amid Lockdown

Posted on: May 19, 2020

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Knowledge Management In Contact Center : Reducing Agent Error To Improve CSAT

Posted on: March 31, 2020

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What is Customer Experience Strategy and How Can You Ace Yours?

Posted on: February 14, 2020

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