Nitin Saxena

Nitin has 25 years of experience working at companies like HP and Mphasis. For more than 14 years, he has been a key figure at KocharTech (Knowmax's parent company), skillfully navigating operations, training, and quality management responsibilities across international and domestic sectors. Currently, he oversees Business Operations at Maxicus.

LATEST BLOG

15 + Inbound Call Center Scripts for Better Customer Engagement

by: Nitin Saxena | December 18, 2020

While 76% of business leaders are confident in their ability…..

Contact Center Scripts To Handle Tricky Customer Service Scenarios

Posted on: December 14, 2020

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Reduce Support Agent Response Time With Knowledge Base

Posted on: December 1, 2020

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Best Call Center Software In 2025 (Pricing + Features Included)

Posted on: October 22, 2020

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What is the Best Way to Deal with Angry Customers?

Posted on: October 19, 2020

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Average Handle Time: Definition, Formula & Ways to Improve it

Posted on: October 14, 2020

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[Webinar] BPO’s Guide For Knowledge & Customer Experience

Posted on: October 13, 2020

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Call Deflection: How Knowledge Management Platform Helps Re-route Calls

Posted on: September 29, 2020

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Inbound Call Centers: The Reverse Sales Pitch For Better Customer Engagement

Posted on: September 25, 2020

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Customer Service Knowledge Management For Call Centers

Posted on: August 27, 2020

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Call Center Scripting: 50+scripts to Deliver Amazing CX

Posted on: August 6, 2020

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10+ Effective Strategies to Improve Customer Satisfaction

Posted on: May 21, 2020

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