Contact Center Analytics: Types, Importance, and Best Practices
by: Nitin Saxena | December 14, 2023
Contact centers are not just hubs of complaints and inquiries…..
Read MoreNitin has 25 years of experience working at companies like HP and Mphasis. For more than 14 years, he has been a key figure at KocharTech (Knowmax's parent company), skillfully navigating operations, training, and quality management responsibilities across international and domestic sectors. Currently, he oversees Business Operations at Maxicus.
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by: Nitin Saxena | December 14, 2023
Contact centers are not just hubs of complaints and inquiries…..
Read MorePosted on: October 11, 2023
Read MoreEverything you need to know about the Customer Experience industry in one place.
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