Nitin Saxena

Nitin has 25 years of experience working at companies like HP and Mphasis. For more than 14 years, he has been a key figure at KocharTech (Knowmax's parent company), skillfully navigating operations, training, and quality management responsibilities across international and domestic sectors. Currently, he oversees Business Operations at Maxicus.

LATEST BLOG

Contact Center Analytics: Types, Importance, and Best Practices

by: Nitin Saxena | December 14, 2023

Contact centers are not just hubs of complaints and inquiries…..

What Is Call Center Workforce Management & How To Optimize It?

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7 Ways to Reduce Repeat Calls at Call Center

Posted on: December 5, 2023

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What Is Call Center Quality Assurance & How To Improve It?

Posted on: November 16, 2023

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8 Tips to Enhance Customer Service Efficiency

Posted on: October 30, 2023

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What is Call Center Hold Time, and 10 Ways to Reduce it?

Posted on: October 27, 2023

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Tips, Scripts, & Phrases For Wow Customer Service Conversations

Posted on: October 11, 2023

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Help Desk Scripts: Check 30+ Templates And Examples Inside

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5 Effective Strategies for Ticket Deflection

Posted on: January 8, 2022

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5 Ways To Make Call Flow Script Better

Posted on: January 3, 2022

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Decision Trees In Healthcare Call Centers

Posted on: July 30, 2021

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Reduce Contact Center Operational Costs With Decison Trees

Posted on: July 22, 2021

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