Nitin Saxena

Nitin has 25 years of experience working at companies like HP and Mphasis. For more than 14 years, he has been a key figure at KocharTech (Knowmax's parent company), skillfully navigating operations, training, and quality management responsibilities across international and domestic sectors. Currently, he oversees Business Operations at Maxicus.

LATEST BLOG

Optimize Helpdesk Workflow in Five Easy Steps

by: Nitin Saxena | November 12, 2024

Call Center

Inefficient helpdesk workflows create frustrating experiences for both customers and…..

15 Strategies for Effective Customer Service Resolutions

Posted on: November 7, 2024

Read More

10 Ways to Use Automation for Better Customer Experience

Posted on: October 18, 2024

Read More

15 Customer Service Strengths to Develop in 2024

Posted on: October 3, 2024

Read More

Call Center Coaching: Benefits, Challenges & Techniques

Posted on: September 5, 2024

Read More

Call Routing: Types, Benefits, and How It Works?

Posted on: August 29, 2024

Read More

Customer Service Analytics: Types, benefits & How To Use

Posted on: August 13, 2024

Read More

Call Center Monitoring: Benefits, Best Practices and Tools

Posted on: July 31, 2024

Read More

7 Customer Service Objectives to Prioritize in 2024

Posted on:

Read More

Help Desk Vs Service Desk: Understanding the Key Differences

Posted on: July 30, 2024

Read More

9 Examples of Great Customer Service

Posted on: July 18, 2024

Read More

25+ FAQ Page Examples and How to Create It

Posted on: June 27, 2024

Read More

1
2
3
4
5
>

Knowledge by Knowmax

Everything you need to know about the Customer Experience industry in one place.

Knowmax by KocharTech 2024. All right reserved.

instagram