Transform your Freshchat experience with Knowmax, the AI-powered knowledge management solution that helps your team deliver lightning-fast, personalized customer support. No more digging for answers or wasting time on repetitive questions, Knowmax integrates directly with Freshchat to provide your agents with instant, accurate solutions.
With Knowmax, your team can respond with confidence, improve customer satisfaction, and boost productivity, all while delivering exceptional customer experiences.
Take your Freshchat support to the next level by adding AI-powered decision trees, visual troubleshooting, and smarter knowledge management.
Author: Knowmax
Category: Knowledge base
Attestations: GDPR | SOC 2 | ISO 27001| HIPAA
Your team is already leveraging Freshchat, but to truly dominate, they need more than just a messaging platform. They need Knowmax. Seamlessly integrated into Freshchat, Knowmax provides your agents with the right knowledge at the right time, helping them resolve issues in record time.
With AI-powered search, decision trees, and visual guides, Knowmax empowers your team to tackle customer queries with precision and confidence, turning every interaction into an opportunity for excellence. Your agents will deliver faster solutions, work smarter, and build stronger customer relationships, all without the stress of hunting down answers.
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.