Turn Every Exotel Call into a Seamless Support Experience

Enhance your Exotel communications with Knowmax, the AI-powered knowledge management solution that helps your team provide fast, accurate, and personalized support. With Knowmax, your agents can solve customer issues quickly and effectively, thanks to instant access to knowledge within the Exotel platform.

No more wasting time searching for answers. Equip your team with the tools they need to resolve issues faster, drive better customer outcomes, and improve efficiency, creating an exceptional support experience

    Top Capabilities

  • Unified Knowledge Hub
  • Smart AI Search
  • Guided Resolution Workflows
  • Visual Troubleshooting
  • Accelerated Onboarding
knowmx+exotel

Take your Exotel support to the next level by adding AI-powered decision trees, visual troubleshooting, and smarter knowledge management.

Author: Knowmax

Category: Knowledge base

Attestations: GDPR | SOC 2 | ISO 27001| HIPAA



Turn Customer Service into Customer Success

Integrating Knowmax with Exotel transforms the way your agents handle customer calls. With instant access to relevant knowledge, your team can quickly resolve queries and enhance the customer experience, whether it’s a call, SMS, or email. This results in reduced handling times, increased first-call resolution rates, and a significant boost in customer satisfaction.

Why Exotel + Knowmax?

  • AI-powered search that understands intent, not just keywords.
  • AI author tools to create, rephrase, summarize and auto-translate content in 25+ languages effortlessly.
  • Interactive decision trees for guided issue resolution, even under pressure.
  • Visual how-to guides to simplify complex processes for both agents and customers.
  • Omnichannel CX to deliver consistent high-quality support across voice, chat, email, and more.
  • Smart analytics that show how your knowledge base is performing and where it can improve.
  • A browser extension that brings knowledge to wherever your agents work

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