Enhance your Exotel communications with Knowmax, the AI-powered knowledge management solution that helps your team provide fast, accurate, and personalized support. With Knowmax, your agents can solve customer issues quickly and effectively, thanks to instant access to knowledge within the Exotel platform.
No more wasting time searching for answers. Equip your team with the tools they need to resolve issues faster, drive better customer outcomes, and improve efficiency, creating an exceptional support experience
Take your Exotel support to the next level by adding AI-powered decision trees, visual troubleshooting, and smarter knowledge management.
Author: Knowmax
Category: Knowledge base
Attestations: GDPR | SOC 2 | ISO 27001| HIPAA
Integrating Knowmax with Exotel transforms the way your agents handle customer calls. With instant access to relevant knowledge, your team can quickly resolve queries and enhance the customer experience, whether it’s a call, SMS, or email. This results in reduced handling times, increased first-call resolution rates, and a significant boost in customer satisfaction.
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.