Reimagine Customer Support
Delivering exceptional support is a team effort. And having the right tools makes all the difference. Knowmax integrates seamlessly with Zendesk to give your agents real-time access to structured, AI-powered knowledge, right within their workflow.
For your team, this means faster resolutions, fewer escalations, and a consistent, high-quality experience for every customer interaction. Whether it’s a quick answer or a complex troubleshooting process, Knowmax ensures your team always has the guidance they need, exactly when they need it.
Plus, your customers benefit from enhanced self-service, empowering them to find answers quickly, and reducing the load on your agents.
Why Zendesk + Knowmax?
- AI-powered search that understands intent, not just keywords.
- AI author tools to create, rephrase, summarize and auto-translate content in 25+ languages effortlessly.
- Interactive decision trees for guided issue resolution, even under pressure.
- Visual how-to guides to simplify complex processes for both agents and customers.
- Omnichannel CX to deliver consistent high-quality support across voice, chat, email, and more.
- Smart analytics that show how your knowledge base is performing and where it can improve.
- A browser extension that brings knowledge to wherever your agents work
Single Source of Truth 
