With Knowmax Co-Pilot for Chrome, your agents can access your entire knowledge base directly within their workflow, without ever leaving their browser. This means faster resolutions, enhanced productivity, and consistent support at your fingertips.
Unified Knowledge Hub Smart AI Search Guided Resolution Workflows Visual Troubleshooting Accelerated Onboarding 
Take agent workflows to the next level with AI-powered decision trees, visual guides, and smarter knowledge management, right inside your browser.
Author: Knowmax
Category: Knowledge base
Attestations: GDPR | SOC 2 | ISO 27001| HIPAA
Knowmax Co-Pilot for Chrome is the ultimate browser extension that turns every agent into a CX expert. With just one click, agents can instantly access your knowledge base, find the right answers in seconds, and keep conversations smooth and effortless. All of this happens right inside their workflow, so they can focus on what matters most: helping customers.
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
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