Supercharge Your Talkdesk Support With AI-Powered Knowledge

Name: Knowmax
Brand: Knowmax
Rating: 4.6 (17 reviews)

Take your Talkdesk support to the next level with Knowmax, the AI-powered knowledge management solution that provides your agents with instant, accurate insights, right when they need it. With seamless integration into Talkdesk, Knowmax eliminates delays, enhances agent productivity, and ensures faster, smarter resolutions every time.

Your agents will have the tools to solve any problem with speed and precision, leading to improved customer satisfaction and better team performance. Don’t just manage calls, elevate every interaction.

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Top Capabilities

Unified Knowledge Hub
Smart AI Search
Guided Resolution Workflows
Visual Troubleshooting
Accelerated Onboarding

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Take your Talkdesk support to the next level by adding AI-powered decision trees, visual troubleshooting, and smarter knowledge management.

Author: Knowmax

Category: Knowledge base

Attestations: GDPR | SOC 2 | ISO 27001| HIPAA

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Reinvent the Way You Serve

Integrating Knowmax into your Talkdesk setup is a game-changer. Knowmax provides agents with instant access to relevant knowledge, ensuring faster resolutions and more efficient workflows. From complex queries to routine support, Knowmax’s AI-powered capabilities reduce handle times, increase first-call resolution, and boost agent productivity.

Your team will no longer need to search for answers; Knowmax delivers them instantly, directly within Talkdesk. This results in better customer interactions, enhanced agent confidence, and more satisfied customers.

Why Talkdesk + Knowmax?

AI-powered search that understands intent, not just keywords.
AI author tools to create, rephrase, summarize and auto-translate content in 25+ languages effortlessly.
Interactive decision trees for guided issue resolution, even under pressure.
Visual how-to guides to simplify complex processes for both agents and customers.
Omnichannel CX to deliver consistent high-quality support across voice, chat, email, and more.
Smart analytics that show how your knowledge base is performing and where it can improve.
A browser extension that brings knowledge to wherever your agents work