Your support team deserves more than just a ticketing system. They need a game-changing tool that brings the right knowledge, exactly when they need it. Knowmax is that tool. Integrated seamlessly with Freshdesk, Knowmax delivers AI-powered insights and step-by-step guidance, so your agents can solve customer issues faster, smarter, and with confidence.
Get rid of long response times and constant searching. Empower your team to provide exceptional support in every interaction. Because when your team is equipped with the best tools, they’re unstoppable.
Take your Freshdesk support to the next level by adding AI-powered decision trees, visual troubleshooting, and smarter knowledge management.
Author: Knowmax
Category: Knowledge base
Attestations: GDPR | SOC 2 | ISO 27001| HIPAA
Your agents are already handling customer inquiries, but Knowmax takes it further. With seamless integration into Freshdesk, Knowmax gives your agents access to the right answers, at the right time, directly within the platform. This empowers them to solve issues faster, reduce response times, and improve customer satisfaction.
By combining AI search, decision trees, and visual troubleshooting guides, Knowmax ensures that no issue is too complex, and no answer is out of reach. Make your team smarter, faster, and more productive than ever before.
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.