Get more out of your SAP system with Knowmax, the AI-powered knowledge management engine built for the ultimate CX. Give your team the edge they need to crush every customer challenge with lightning-fast, data-driven insights and step-by-step guidance.
No more wasting time searching for answers. Knowmax integrates flawlessly with SAP, ensuring your team delivers solutions that are as fast as they are accurate, transforming every customer interaction into a success story.
Take your SAP support to the next level by adding AI-powered decision trees, visual troubleshooting, and smarter knowledge management.
Author: Knowmax
Category: Knowledge base
Attestations: GDPR | SOC 2 | ISO 27001| HIPAA
Your team already works within SAP, but to truly unlock its potential, they need faster, more personalized solutions. Knowmax integrates directly into SAP, providing your agents with real-time knowledge, making customer service both smarter and more efficient.
By embedding Knowmax, you’re not just adding another tool; you’re revolutionizing your team’s ability to resolve issues quickly and confidently, every time. Empower your agents to create meaningful connections and improve customer satisfaction.
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.