What Is First Call Resolution & How Can KM Improve It?
by: Jayanti Sabdani | March 9, 2020
What is First Call Resolution (FCR)? First Call Resolution is…..
Read MoreWriter. Storyteller. Literature Enthusiast. Jayanti leads content marketing initiatives at Knowmax and amalgamates in-depth research, interviewing, and product messaging to craft marketing content. When not working, she can still be found writing ( because that’s what she loves), reading, and trying out different cuisines.
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by: Jayanti Sabdani | March 9, 2020
What is First Call Resolution (FCR)? First Call Resolution is…..
Read MorePosted on: October 9, 2019
Read MoreEverything you need to know about the Customer Experience industry in one place.
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