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60+ Customer Care Scripts for Your Customer Support Team
Posted On: August 14, 2023, By: Jayanti Sabdani
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Customer service has the power to make or break your…..
Top Knowledge Management KPIs you Should Track for Better CX
Posted On: July 25, 2023, By: Jayanti Sabdani
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How do you know if something is working for you?…..
What is First Time Fix Rate and 5 Ways to Reduce FTFR?
Posted On: June 21, 2023, By: Jayanti Sabdani
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Nothing pleases a customer more than getting the service right…..
Google Drive Vs. Knowledge Management: Choose The Right Platform For Your CX Goals
Posted On: June 16, 2023, By: Jayanti Sabdani
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Can you think of any business that does not deal…..
Why Should You Use Decision Trees In Knowledge Base?
Posted On: May 25, 2023, By: Jayanti Sabdani
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What does your current knowledge base (KB) look like? Perhaps…..
Top 15 Customer Support Statistics In 2023
Posted On: May 16, 2023, By: Jayanti Sabdani
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In this fast-paced, digital era, providing a seamless customer experience…..
7 Call Center Stress Causes & Management Tips For CX Leaders
Posted On: May 15, 2023, By: Jayanti Sabdani
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As a customer-centric business, providing exceptional customer service is your…..
6 Tips To Handle Bad Calls With Ease
Posted On: May 12, 2023, By: Jayanti Sabdani
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Poor customer service has a significant impact on the overall…..
Top 8 Knowledge Management Statistics in 2023
Posted On: May 8, 2023, By: Jayanti Sabdani
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The year 2023 has brought about significant changes and advancements…..
Guided Knowledge for CX Transformation: Jupiter’s Success Story
Posted On: May 5, 2023, By: Jayanti Sabdani
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When you know better, you do better. We believe this…..
What Is After-Call Work (ACW) In Call Centers & How To Reduce It?
Posted On: April 28, 2023, By: Jayanti Sabdani
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Contact centers are fast-paced and intense work environments. Service agents…..
7 Best Knowledge Sharing Platform Examples In 2023
Posted On: April 24, 2023, By: Jayanti Sabdani
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What is the main difference between businesses that grow and…..
